Fire Alarm Installation Technician - Austin, TX

Convergint; Pflugerville (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Fire Alarm Technician to join their dynamic team. This role involves installing, programming, and servicing fire alarm systems, ensuring customer satisfaction through exceptional service. The company promotes a positive culture and values growth, accountability, and integrity. You'll have the opportunity to work with various systems and equipment while receiving training to enhance your skills. With a focus on teamwork and customer care, this position is perfect for someone eager to grow in a supportive environment. Join a company that prioritizes your development and offers comprehensive benefits.

Benefits

Paid Time Off

Medical, Dental & Vision Plan

401K Matching Plan

Tuition Reimbursement

Vehicle Reimbursement Plan

Corporate Social Responsibility Day

Paid Parental Leave

Qualifications

• Exceptional customer focus with ability to work under pressure.
• Willingness to learn technical skills related to fire alarm systems.

Responsibilities

• Install, program, test, and repair fire alarm systems.
• Consult with engineering personnel to resolve system operation issues.

Skills

Customer Service

Technical Skills

Electronics Knowledge

Mechanical Aptitude

Problem Solving

Education

High School/GED

Associate Degree in Electronics

Tools

Hand Tools

Power Tools

Standard Test Instruments

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Fire Alarm Technician to join our amazing culture. In this role, you will install, program, perform system start-up/check-out, testing/commissioning, customer training and all associated documentation on assigned projects including small or less complex projects. As a Fire Alarm Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Fire Alarm Technician.

What you’ll do with “Our Training and Your Experience”

• Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers more complex issues to higher level colleagues.
• Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications.
• Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Basic understanding of building, mechanical, sprinkler and fire codes.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.
• Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works with Fire Alarm Designer to ensure fire alarm system meets all relevant codes and standards.
• Achieve NICET Level II certification in Fire Alarm Systems.
• Acquire low voltage electrical license.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Ability to convey complex subject matter to a non-technical audience.
• Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• To be a self-starter and work well with direct supervision.
• Experience terminating, programming, and commissioning small or less complex fire alarm systems.
• Basic understanding of electronics, including Ohm’s Law.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• To be driven to achieve necessary certifications/licensing related to products, industry, and city/state.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: High School/GED or equivalent experience

Licenses & Certifications:

• Local/State Electrical Apprenticeship card (where applicable)

Preferred Experience: (but not required):

• Associate degree in Electronics or related field including equivalent military experience
• 1-3 years relevant field service
• NICET Level I – Fire Alarm Systems
• EST4 Certification

Convergint is an Equal Opportunity Employer.