Fire Alarm Inspection Manager

Fire Security Technologies, Inc.; Farmingdale (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Fire Security Technologies, Inc. in New Jersey seeks an experienced Inspection Manager to schedule and confirm inspections, coordinate after-hours needs, maintain calendars and records, and ensure timely billing and profitable operations.

The ideal candidate has 2–4 years as a Fire Alarm Inspector, strong English communication, and proficiency with Word, Excel, and Adobe Acrobat; responsibilities include payroll, manpower planning, and customer service leadership.

Qualifications

• Must have 2–4 years experience as Fire Alarm Inspector.
• Must be customer service oriented and detail focused.
• Must be able to communicate in English, both orally and in writing.
• High School Diploma or GED equivalent required.

Responsibilities

• Daily scheduling and confirmation of inspections many weeks in advance.
• Answer calls for customers needing monitoring assistance and support.
• Maintain and update customer information and equipment in database.
• Prepare inspection reports and ensure timely NJ state submissions.
• Minimize inspection backlog and optimize field productivity.
• Provide after-hours/early inspection arrangements and manage paperwork.

Skills

Customer service

Detail oriented

Multi-tasker

English communication

Team player

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Adobe Acrobat

Job description

Job Description

FIRE SECURITY TECHNOLOGIES, INC.

Since 1986, Fire Security Technologies, Inc. has been proudly providing the New Jersey commercial business community with top quality Fire Alarm / Security Equipment and Services. Customer Service is the key to our success.

INSPECTION MANAGER

• Daily scheduling and confirmation of all upcoming inspections - minimum 2 months in advance
• Answer incoming calls for customers needing assistance with monitoring
• Minimize inspection backlog
• Make all necessary arrangements for after hours or early inspections as well as keys, lifts, etc.
• Keep track of all tools and supplies and keep proper personnel in loop when reorder is necessary.
• Maintain and update customer information and equipment in database.
• Confirm with inspectors the next day's schedule by 3:00 and keep informed of ongoing inspections to ensure timely completion.
• Accurately maintain the inspection calendar
• Process all inspection tickets for timely billing
• Minimize office time for all field personnel as well as efficient planning for the pickup/drop off paperwork
• Help with the processing of account information to provide top level customer service
• Ensure inspectors have all necessary paperwork to complete their job efficiently - tickets, inspection reports, object lists etc.
• Maintain all inspection records
• Prepare inspection reports and have to NJ State and customer within 48 hours of completion.
• Manpower forecasting for the upcoming months as necessary
• Strive to increase profitability on all inspections
• Ultimately responsible for all facets of inspection dept.

Other responsibilities:

• Weekly payroll reporting
• Scheduling vacations and manpower planning
• Taking disciplinary actions when necessary
• Promote a positive and cohesive work environment
• Resolve customer complaints/issues when necessary
• Be aware of customer receivables prior to scheduling inspections
• Assist with employee reviews
• Backup to service manager when needed

Qualifications:

• Must be customer service, detail oriented and a multi-tasker
• Responsible, team player
• Must have 2-4 years experience as Fire Alarm Inspector
• Must be proficient in Microsoft Word, Excel, Adobe Acrobat
• Must be able to communicate in the English language both in oral and written format
• High School Diploma or GED equivalent

EEO/Female/Minority/Veteran/Disability Employer

Company Description

Fire Security Technologies, is a Edwards Kidde Strategic Partner, all technicians are factory trained, we provide the best possible customer service, and do the job right the first. We promote NICET training for all technicians.

Company Description

Fire Security Technologies, is a Edwards Kidde Strategic Partner, all technicians are factory trained, we provide the best possible customer service, and do the job right the first. We promote NICET training for all technicians.