Fintech SaaS Customer Support Specialist

DocMagic; Torrance (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health coverage

Paid time off

401K with company match

On-site wellness classes

Snacks

Monthly food trucks

Job summary

DocMagic seeks a Customer Service Representative I to deliver frontline support for our digital lending solutions. You will handle questions, guide users through workflows, and document issues while navigating multiple systems in a fast-paced fintech environment.

Strong technical aptitude, clear communication, and a customer-focused approach are essential for success in this on-site Torrance, CA role.

Qualifications

• 3+ years of customer service, call center, or software support experience.
• Ability to learn and navigate new software systems quickly.
• Working knowledge of web-based applications, browsers, email, file navigation, and productivity tools.
• Ability to follow technical procedures and escalate when needed.
• Proficiency with Outlook and Word; basic Excel skills.

Responsibilities

• Provide telephone, email, chat, and ticket-based support for DocMagic products.
• Navigate multiple applications and customer records while assisting users in real time.
• Perform initial troubleshooting and document findings with clear steps.
• Escalate unresolved issues with detailed information for internal teams.
• Maintain knowledge of DocMagic products, releases, and support resources.

Skills

Customer service

Technical learning

Problem solving

Communication

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM (Salesforce)

Job description

DocMagic seeks a Customer Service Representative I to deliver frontline support for our digital lending solutions. You will handle questions, guide users through workflows, and document issues while navigating multiple systems in a fast-paced fintech environment.

Strong technical aptitude, clear communication, and a customer-focused approach are essential for success in this on-site Torrance, CA role.