Fintech Operations Lead - BaaS & Funding Excellence

Hatch Bank; San Marcos (CA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Paid time off

Job summary

Hatch Bank is seeking an Operations Team Lead in the San Diego area to oversee day-to-day BaaS operations, including onboarding, funding flows, reconciliations, and regulatory adherence. You will coordinate with Finance, Compliance, and Technology to maintain high standards of reliability and controls.

Your leadership will drive process improvements, automate repetitive tasks, manage partner relationships, and ensure accurate reporting and audit readiness across fintech operations.

Qualifications

• 5+ years of experience in financial services or fintech operations.
• Experience in Banking-as-a-Service (BaaS) or embedded finance.
• Prior people leadership or team leadership in an operational environment.
• Strong understanding of operational controls, risk management, and regulatory expectations.
• Ability to manage multiple priorities in a fast-paced, partner-driven environment.
• Experience with sponsor banks, payment processors, or core banking platforms.

Responsibilities

• Support a team handling core BaaS operational functions, including transaction processing, funding operations, reconciliations, and exception management.
• Serve as the primary escalation point for operational issues impacting fintech partners, internal stakeholders, and downstream vendors.
• Drive consistent execution of operational procedures while identifying opportunities for efficiency, automation, and scalability.
• Maintain clear procedures for loan file completeness, document retention, and data quality; ensure timely remediation of exceptions.
• Oversee end-to-end funding workflows (loan funding, wires/ACH coordination, disbursement controls, ledger movement, and confirmations).
• Collaborate with Finance and Risk teams to manage funding-related controls and reporting.

Skills

Leadership

Communication

Risk management

Regulatory understanding

Multi-priority management

Analytical thinking

Job description

Hatch Bank is seeking an Operations Team Lead in the San Diego area to oversee day-to-day BaaS operations, including onboarding, funding flows, reconciliations, and regulatory adherence. You will coordinate with Finance, Compliance, and Technology to maintain high standards of reliability and controls.

Your leadership will drive process improvements, automate repetitive tasks, manage partner relationships, and ensure accurate reporting and audit readiness across fintech operations.