Fintech Client Service Associate - Equity & Benefits, In-Office SLC

Under Technologies, Inc.; Salt Lake City (UT); Hybrid; USD 58.000 - 70.000; Vollzeit

Benefits dieser Stelle

Equity

Healthcare benefits

Paid time off

Zusammenfassung

Rho is seeking a Client Service Associate to support entrepreneurs and their finance teams via live chat, phone, email, and text. Based full-time in our Salt Lake City office, you will help with password resets, ERP guidance, and policy setup, building strong customer service and finance operations skills.

The role requires 2+ years in customer service, clear communication, and the ability to adapt to a fast-paced environment. Salary ranges from $58,000 to $70,000 with equity and benefits.

Qualifikationen

• 2+ years of experience in customer service.
• Experience in financial services or startups preferred.
• Strong communication skills to explain complex concepts.
• Self-motivated with good judgment and decision-making.
• Able to adapt in a fast-paced environment.

Aufgaben

• Resolve client issues via chat, phone, email, and text with good judgment.
• Document common issues and resolutions for the knowledge base.
• Gather client feedback to identify service improvements.
• Communicate ongoing issues to teammates and leadership.
• Follow established protocols for client service delivery.

Kenntnisse

Customer service

Financial services

Startup experience

Jobbeschreibung

Rho is seeking a Client Service Associate to support entrepreneurs and their finance teams via live chat, phone, email, and text. Based full-time in our Salt Lake City office, you will help with password resets, ERP guidance, and policy setup, building strong customer service and finance operations skills.

The role requires 2+ years in customer service, clear communication, and the ability to adapt to a fast-paced environment. Salary ranges from $58,000 to $70,000 with equity and benefits.