Client Engagement Manager

Rho; San Francisco (CA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Equity

Healthcare benefits

Paid time off

Job summary

Rho is hiring for an implementation-focused role that guides customers through onboarding, configuration, and adoption of our startup-focused banking platform. You will manage projects end-to-end, train clients on products, and gather feedback to improve processes.

You will work closely with Sales, Customer Success, and Product teams to ensure a positive client experience. The ideal candidate has a Bachelor’s degree and 2+ years in a customer-facing implementation or onboarding role, with strong

Qualifications

• Bachelor's degree required.
• 2+ years in a customer-facing implementation or onboarding role in SaaS/B2B preferred.
• Demonstrated ability to manage multiple projects and stakeholders.
• Exceptional communication and presentation skills.

Responsibilities

• Manage implementation projects from inception to completion.
• Provide training and support to clients on products and services.
• Gather client and internal feedback to identify process improvements.
• Act as primary client contact during implementation, communicating status and concerns.
• Facilitate adoption of Rho products and drive customer satisfaction.
• Collaborate with Sales, Account Management, and Technical teams for smooth transitions.
• Work with Product and Engineering to address client issues and suggest improvements.
• Assist in developing implementation processes and best practices.

Skills

Communication skills

Presentation skills

Customer service mindset

Analytical skills

Education

Bachelor's degree

Job description

About Us

Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.

About Us

Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.

You will

• Manage implementation projects from inception to completion, ensuring client goals and timelines are met.
• Provide training and support to clients as needed to ensure they are fully equipped to use the company’s products and services effectively.
• Gather feedback from clients and internal teams to identify opportunities for process improvements. Implement best practices to enhance the efficiency and effectiveness of the implementation process.
• Act as the primary point of contact for clients during the implementation phase. Communicate project status, address client concerns, and ensure a positive client experience.
• Facilitate the adoption of Rho products, driving customer satisfaction.
• Collaborate with Sales, Account Management, and Technical teams to ensure smooth transitions and continuous support.
• Work closely with Product and Engineering teams to address customer issues and suggest product improvements.
• Assist in developing and refining implementation processes and best practices.

You have

• Bachelor’s degree
• 2+ years in a customer-facing implementation or onboarding role, preferably in a fast-paced SaaS, B2B environment.
• Demonstrated ability to manage multiple projects and stakeholders effectively.
• Exceptional communication and presentation skills, with a knack for simplifying complex concepts.
• A passion for building strong client relationships and a commitment to exceptional customer service.
• Strong analytical skills, a growth mindset, and a continuous improvement ethos.

Our people are our most valuable asset. The base salary range for this role is $115,000 - $125,000 with $140,000 - $155,000 OTE. Base salary may vary depending on relevant experience, skills, and business needs. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.