Fintech Client Ops & Billing Associate (Flexible Hours)

FIS Management Services LLC; Jacksonville (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Opportunities to innovate in fintech

Inclusive and diverse team atmosphere

Professional and personal development

Resources to contribute to your社区

Competitive salary and benefits

Job summary

FIS is seeking a Client Relationship Manager in Jacksonville, FL. You will act as the primary liaison for client communications, manage inquiries via phone/email/fax, and drive account plans and project implementations.

Responsibilities include resolving client issues, guiding loyalty initiatives, and coordinating billing reviews. Strong communication, problem solving, and knowledge of FIS systems are essential for success in this role.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer service skills.
• Ability to work independently and in a team, with flexibility in hours.
• Good knowledge of FIS systems and the financial services industry.

Responsibilities

• Act as the primary liaison for client communications and relationship management.
• Handle client inquiries via phone, email, or fax, and maintain client satisfaction.
• Develop and coordinate account plans, project implementations, and client loyalty processes.
• Research and resolve client problems, responding to inquiries and ensuring operational arrangements.
• Manage client relationships, including tracking issues, coordinating resolutions, and maintaining communication.
• Conduct regular client status calls and billing reviews, and provide billing support.
• Educate clients on processes and procedures to enhance service efficiency.
• Oversee commitment requests and project kick-offs to ensure proper resource allocation and adherence to target dates.

Skills

Verbal communication

Written communication

Customer service

Problem solving

FIS systems knowledge

Job description

FIS is seeking a Client Relationship Manager in Jacksonville, FL. You will act as the primary liaison for client communications, manage inquiries via phone/email/fax, and drive account plans and project implementations.

Responsibilities include resolving client issues, guiding loyalty initiatives, and coordinating billing reviews. Strong communication, problem solving, and knowledge of FIS systems are essential for success in this role.