FINRA 6 or 7, Insurance Customer Support (USA Remote)

DXC Technology; Tulsa (OK); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Insurance Customer Support representative to join their remote team. In this entry-level role, you will leverage your customer service skills to assist clients with complex inquiries, ensuring a seamless experience. This position offers the opportunity to work with a dynamic team while contributing to the improvement of customer service processes. If you have a passion for helping others and possess a FINRA certification, this is the perfect opportunity to grow your career in a supportive and innovative environment.

Qualifications

• Two or more years of customer service experience required.
• FINRA 6 or 7 Certification required at hire.
• Experience with help desk software and telephone technology.

Responsibilities

• Provide service via inbound contact center and respond to customer inquiries.
• Perform account updates and maintain accurate information.
• Assist with day-to-day operations and support service recovery activities.

Skills

Customer Service

Analytical Problem-Solving

Communication Skills

Data Entry

FINRA 6 or 7 Certification

Education

High School Diploma or G.E.D

Tools

Help Desk Software

Computer Software

Fax Machines

Job description

FINRA 6 or 7, Insurance Customer Support (USA Remote)

Join to apply for the FINRA 6 or 7, Insurance Customer Support (USA Remote) role at DXC Technology

FINRA 6 or 7, Insurance Customer Support (USA Remote)

2 weeks ago Be among the first 25 applicants

Join to apply for the FINRA 6 or 7, Insurance Customer Support (USA Remote) role at DXC Technology

Job Description

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Essential Job Functions

• Provides service via inbound contact center /telephones and responds to highly complex customer questions and/or escalates/ refers call or service request to appropriate personnel
• Research customer inquiries and responds to appropriate parties in a timely manner
• Perform account updates/Maintenance, processes requests and updates account history with results of inquiry to include proper documentation
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements as needed
• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information as needed
• Interfaces with team members, management, and customers in reference to customer service issues
• Supports escalation and resource calls and research and resolution work from front-line and back-office admin teams as assigned
• Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations as assigned
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. - Continuous improvement activity
• Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.
• Support QA function for general service teams and enhanced QA review required for FINRA registered associates performing transactions on products with Variable investment feature (FINRA governed) as needed/assigned
  
  

Basic Qualifications

• High school diploma or G.E.D
• Two or more years of customer service or other telephone experience-Experience must include financial/investment/insurance or banking that required FINRA certification-
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software
• FINRA 6 or 7 minimum Certification required at hire (currently registered or U5 within 2-year FINRA window and in good standing)
  
  

Other Qualifications

• Strong business and analytical problem-solving skills
• Strong communication skills
• Ability to work independently
• Ability to follow oral and written directions
• Lean /Six Sigma certification or experience preferred
  
  

Work Environment

• Remote within USA
• May require shift work
• Monday to Friday, from 8:00 a.m. to 8:00 p.m. CST (8 hours per day).
  
  

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at DXC Technology by 2x

Sign in to set job alerts for “Insurance Specialist” roles.

Senior Claims Representative/Claims Specialist

High Value Residential Insurance Inspector

FINRA 6 or 7 / Insurance Customer Support (USA Remote)

Insurance Customer Support / FINRA Certified (USA Remote)

Insurance Customer Support / FINRA Certified (USA Remote)

FINRA 6 or 7 / Insurance Customer Support (USA Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.