FINRA 6 or 7, Insurance Customer Support (USA Remote)

DXC Technology Inc.; Oklahoma; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Insurance Customer Support professional to join their dynamic team. This remote position involves engaging with customers to resolve complex inquiries and ensure high-quality service delivery. The ideal candidate will possess strong analytical and communication skills, with a background in customer service, particularly in financial or insurance sectors. With a focus on optimizing customer experiences and streamlining operations, this role offers a unique opportunity to contribute to the transformation of business processes. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this role is perfect for you.

Qualifications

• 2+ years of customer service experience, preferably in financial or insurance sectors.
• FINRA 6 or 7 certification required at hire.

Responsibilities

• Provide service via inbound contact center and respond to complex customer inquiries.
• Perform account updates and maintain accurate documentation.

Skills

Customer Service

Analytical Problem-Solving

Communication Skills

Independent Work

Education

High School Diploma or G.E.D.

Tools

Help Desk Software

Fax Machines

Job description

FINRA 6 or 7, Insurance Customer Support (USA Remote)

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, and increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes in middle and back offices while facilitating customer experience transformation.

Essential Job Functions:

• Provides service via inbound contact center/telephones and responds to highly complex customer questions and/or escalates/refers call or service request to appropriate personnel.
• Research customer inquiries and responds to appropriate parties in a timely manner.
• Perform account updates/maintenance, processes requests, and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements as needed.
• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information as needed.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Supports escalation and resource calls and research and resolution work from front-line and back-office admin teams as assigned.
• Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations as assigned.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.
• Support QA function for general service teams and enhanced QA review required for FINRA registered associates performing transactions on products with Variable investment feature (FINRA governed) as needed/assigned.

Basic Qualifications:

• High school diploma or G.E.D.
• Two or more years of customer service or other telephone experience. Experience must include financial/investment/insurance or banking that required FINRA certification.
• Experience working with organizational functions and personnel.
• Experience working with fax machines, computer software, and telephone technology.
• Experience working with and skilled in the use of help desk software.
• FINRA 6 or 7 minimum Certification required at hire (currently registered or U5 within 2-year FINRA window and in good standing).

Other Qualifications:

• Strong business and analytical problem-solving skills.
• Strong communication skills.
• Ability to work independently.
• Ability to follow oral and written directions.
• Lean/Six Sigma certification or experience preferred.

Work Environment:

• Remote within USA.
• May require shift work.
• Monday to Friday, from 8:00 a.m. to 8:00 p.m. CST (8 hours per day).

If you are an applicant from the United States, Guam, or Puerto Rico:

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.

Disability Accommodations:

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process.