Fine Jewelry & Watch Coordinator

The RealReal, Inc.; Phoenix (AZ); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Food credits: $50 monthly

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

9 Paid Company Holidays

PTO 18 days

Job summary

The RealReal, Inc. is seeking a Coordinator for Fine Jewelry & Watches to support inbound processing and authentication at our Arizona facilities, collaborating with watchmakers, jewelry specialists, external vendors and other departments to prep items for listing on our site.

This role requires strong organization, attention to detail, and the ability to manage multiple time-sensitive tasks in a fast-paced, production-driven environment at our Authentication Center.

Qualifications

• 2+ years in customer service, event, account or project management.
• Watch and/or jewelry experience required.
• Bachelor’s degree preferred.
• Graduate Gemology diploma preferred.
• Strong organizational skills and attention to detail.
• Able to prioritize multiple time-sensitive tasks.

Responsibilities

• Accurately sort and scan inbound/outbound product into system and locations.
• Monitor product queues across locations and expedite flow.
• Serve as contact for Repair program; shipping/receiving and invoice tracking.
• Investigate and resolve inquiries with urgency.
• Track exceptions, rejections and buy-outs.
• Order supplies for multiple locations.
• Adhere to SOPs and document processes.
• Handle administrative duties.

Skills

Customer service

Event management

Account management

Project management

Watch & jewelry exp

Education

Bachelor’s degree preferred

Graduate Gemology diploma preferred

Tools

Microsoft Office / Google Suite

Mac OS

Job description

About The Role

Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As Coordinator for Fine Jewelry & Watches, you will strive to maintain smooth operations of Inbound processing and authentication of fine jewelry and watches, collaborating with watchmakers, fine jewelry specialists, external vendors, other departments and management. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

About The Role

Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As Coordinator for Fine Jewelry & Watches, you will strive to maintain smooth operations of Inbound processing and authentication of fine jewelry and watches, collaborating with watchmakers, fine jewelry specialists, external vendors, other departments and management. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

What You Get To Do Every Day

• Accurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO order


• Monitor, report on and respond to product queues across locations, moving product quickly through the pipeline


• Be the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignors


• Investigate and resolve inquiries and issues with urgency


• Track exceptions, rejections and buy-outs, communicating to appropriate channels


• Order supplies and tools for multiple locations


• Adhere to quality standards and SOPs; create process documentation, ensuring ongoing operational quality and efficiency


• Administrative duties

What You Bring To The Role

Minimum Requirements:

• 2+ years of customer service, event, account or project management experience required. Watch and/or jewelry experience required


• Bachelor’s degree from an accredited college or university preferred


• Graduate Gemology diploma preferred


• Strong organizational skills, attention to detail and accuracy


• Sound decision making skills


• Customer service and collaborative mindset


• The ability to prioritize multiple time-sensitive tasks and/or elevate issues


• Comfort and ease with navigating business and/or warehouse systems required


• Intermediate to advanced level knowledge of Microsoft Office and/or Google Suite

Preferred Requirements:

• Proficiency with Mac OS and Google Suite

Compensation, Benefits, + Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site


• Employee Stock Purchase Plan


• 401K with Company Match


• Medical, Dental & Vision Insurance


• Paid parental leave


• 9 Paid Company Holidays


• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)


• State of the art, climate-controlled warehouse facility


• Find out more about our Benefits here.

The expected hourly rate for this role is $19-$23.82. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.