Fine Jewelry Operations & Customer Support Associate

LAGOS; Upper Moreland Township (Montgomery County); On-site; USD 19,000 - 25,000; Full time

Job summary

Lagos is seeking an enthusiastic team member to support day-to-day retail store operations, ensuring excellent customer experiences while maintaining inventory accuracy and brand standards.

You will collaborate with Sales Associates and leadership to process transactions, fulfill online orders, and keep the sales floor organized and welcoming. Flexibility for peak periods is required.

Qualifications

• Excellent interpersonal and communication skills are required.
• Ability to multi-task and prioritize workload effectively.
• Attention to detail and strong organizational skills are essential.
• Ability to work independently and as part of a team is required.
• Flexibility to work evenings, weekends, and holidays, especially during peak seasons.

Responsibilities

• Greet and assist customers, directing them to the appropriate Sales Associate.
• Provide friendly service during busy periods and address customer needs and questions.
• Communicate inventory availability and retrieve merchandise for customers; support special requests.
• Process sales, returns, and exchanges using the POS system accurately.
• Assist with online order fulfillment including picking, packing and shipping for pickup or delivery.
• Receive deliveries, unload stock, and process merchandise in the back room.
• Replenish merchandise from storage to the sales floor; maintain product availability.
• Conduct physical inventory counts and investigate discrepancies.
• Assist with product displays and maintain brand standards.
• Maintain a safe, clean, organized store and assist with opening/closing procedures.
• Operate store technology and equipment including POS, printers, and inventory systems.
• Execute price changes and update signage; maintain stock supplies and hospitality items.
• Support loss prevention measures and report concerns.
• Complete administrative tasks and maintain operational records.
• Collaborate with leadership and team; adapt to peak periods.

Skills

Excellent interpersonal &communication

Multi-tasking

Attention to detail

Organization

Independent & team work

Flexible hours

Education

High school diploma or equivalent

Tools

Retail software systems

Job description

Lagos is seeking an enthusiastic team member to support day-to-day retail store operations, ensuring excellent customer experiences while maintaining inventory accuracy and brand standards.

You will collaborate with Sales Associates and leadership to process transactions, fulfill online orders, and keep the sales floor organized and welcoming. Flexibility for peak periods is required.