Fine Jewelry Support Associate, Seasonal Part-Time

lagos; New York (NY); On-site; USD 32,000 - 40,000; Full time

Job summary

LAGOS is seeking a dedicated store support associate to help deliver an exceptional customer experience. You will assist with transactions, online orders, inventory, and store operations while upholding the Lagos brand standards.

Responsibilities include processing sales, replenishing stock, maintaining displays, and collaborating with leadership to ensure efficient store performance in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Previous retail experience in a fast-paced environment.
• Basic understanding of retail operations and inventory management.
• Excellent interpersonal and communication skills.
• Ability to multi-task and prioritize workload.
• Proficiency with retail software systems.
• Attention to detail and strong organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Welcome customers and direct them to the appropriate Sales Associate.
• Process sales, returns, and exchanges using the POS system.
• Assist with online order fulfillment, including picking, packing, and shipping items for customer pickup or delivery.
• Receive deliveries, unload stock, and process merchandise in the back room.
• Replenish merchandise from storage to the sales floor to maintain product availability.
• Perform physical inventory counts and audits and investigate discrepancies.
• Assist with product displays and maintain merchandise presentation.
• Maintain a safe, clean, and organized store and assist with opening/closing procedures.
• Collaborate with store leadership to support customer service and inventory goals while staying flexible during peak periods.

Skills

Customer service

Interpersonal communication

Multi-tasking

Attention to detail

Organizational skills

Teamwork

Retail software systems

Education

High school diploma or equivalent

Tools

POS system

Job description

About Us

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for men and women. The brand’s signature Caviar collections offer bold, unique styles that encourage personal expression.

Position Summary

This role supports the day-to-day operations of the retail store, helping deliver an exceptional customer experience while ensuring merchandise, inventory, and operational processes are executed accurately and efficiently. This role partners closely with Sales Associates and store leadership to support customer needs, process transactions and orders, maintain inventory accuracy, and uphold LAGOS visual and brand standards. This role helps create a welcoming and organized environment while contributing to overall store productivity and efficiency.

Essentials Functions

• Customer Service and Support
• Welcome customers and direct them to the appropriate Sales Associate for assistance.
• Provide friendly, responsive service during busy periods by engaging with customers and addressing their needs and questions.
• Partner with Sales Associates to communicate inventory availability, retrieve merchandise for customers, and support special requests.
• Accurately process sales, returns, and exchanges using the Point-of-Sale (POS) system.
• Assist with online order fulfillment, including picking, packing, and shipping items for customer pickup or delivery.

Inventory and Merchandise Management

• Receive deliveries, unload stock, and process merchandise in the back room.
• Replenish merchandise from storage to the sales floor to maintain product availability and support selling activity.
• Perform physical inventory counts and audits and investigate discrepancies to maintain accurate inventory records.
• Assist with product displays and maintain merchandise presentation in accordance with visual and brand standards.

Store Operations and Maintenance

• Maintain a safe, clean, and organized store, including showcases, stockrooms, and client areas.
• Assist with opening and closing procedures, including securing the store and preparing the store for business.
• Operate and maintain store technology and equipment, including POS systems, printers, and inventory management systems.
• Execute price changes and update store signage as directed by management.
• Maintain adequate supplies, packaging materials, and client hospitality items throughout the store.
• Support loss prevention initiatives by following security procedures and promptly reporting concerns.
• Complete administrative tasks, including organizing paperwork and maintaining operational records.
• Collaborate with store leadership and team members to support customer service and operational goals, remaining flexible to assist with additional business needs during peak selling periods.

Key Performance Indicators

• Stockroom Organization & Accuracy
• Inventory Processing Timeliness
• Merchandise Replenishment Efficiency
• Store Presentation Standards
• Operational Support & Team Collaboration
• Attendance & Reliability During Peak Business Periods

Qualifications

• A high school diploma or equivalent.
• Previous retail experience, preferably within a fast-paced environment, preferred.
• Basic understanding of retail operations and inventory management.
• Excellent interpersonal and communication skills.
• Ability to multi-task and prioritize workload effectively.
• Proficiency in using retail software systems.
• Attention to detail.
• Strong organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to work evenings, weekends, and holidays, especially during peak seasons.

Success Profile

Success in this role is measured by the store’s ability to maintain accurate, well-organized inventory and merchandise flow that supports an exceptional customer experience; ensure timely and accurate processing of shipments, replenishment, and stock counts; provide reliable operational, administrative, and customer service support to the sales team and store leadership; uphold LAGOS brand standards for store presentation, safety, and security; and adapt readily to the pace and demands of a fast-moving retail environment while contributing to overall store efficiency and team performance.

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