Fine Dining Services Manager - Senior Living

Wingate-Living; Kingston (MA); On-site; USD 54,000 - 66,000; Full time

Job summary

Wingate Residences at Silver Lake is seeking a Dining Room Manager to lead the dining program for residents and guests. You will oversee dining room operations, maintain service quality, and collaborate with the Culinary Services Director on events and menu presentation.

You will supervise dining staff, schedule shifts, ensure compliance with Wingate standards, and deliver a high-quality, person-centered dining experience aligned with the community's 5 Star service expectations.

Qualifications

• High School Diploma or equivalent.
• Three years of experience in food service with at least one year in a supervisory role.
• ServSafe certificate required or willingness to obtain.
• Knowledge of culinary service environment, kitchen equipment, and buffet catering.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities and supervise staff directly when required.

Responsibilities

• Oversees all dining services for residents in the dining room, function rooms, and other designated areas, assisting in any area that needs attention.
• Ensures the dining room is clean, prepared, and staffed in accordance with Wingate standards prior to each meal service.
• Greets, seats, and assists residents throughout meal service, anticipating and fulfilling needs in a timely manner.
• Maintains the proper order of service for all meals, including pre-bussing, dessert service, wine service, and clearing and resetting the dining room.
• Monitors and maintains dining room inventory including beverages, condiments, tableware, glassware, china, and linens; communicates replenishment needs to the appropriate manager.
• Communicates with kitchen staff to ensure room trays are prepared and ready on time; captures and submits meal revenue.
• Assists the Culinary Services Director with efficient department operations, event planning, and menu presentation; attends meetings as requested.
• Conducts orientation and ongoing training for dining room staff; monitors compliance with company uniform policy.
• Schedules shifts and assigns work to ensure proper staffing levels; supervises and secures the closing of the dining area.
• Monitors the printing and distribution of daily menus.
• Serves wine and appetizers at happy hour and marketing events.
• Committed to person-centered care and Wingate's 5 Star service standards, with an emphasis on continual improvement.
• Adheres to all company policies, procedures, and standards of conduct, and reports any known or suspected violations to the appropriate manager.
• Performs additional duties as assigned.

Skills

Strong customer service

Communication skills

Organizational skills

Supervisory experience

Education

High School Diploma or equivalent

ServSafe certificate

Job description

Wingate Residences at Silver Lake is seeking a Dining Room Manager to lead the dining program for residents and guests. You will oversee dining room operations, maintain service quality, and collaborate with the Culinary Services Director on events and menu presentation.

You will supervise dining staff, schedule shifts, ensure compliance with Wingate standards, and deliver a high-quality, person-centered dining experience aligned with the community's 5 Star service expectations.