Fine Dining Server & Guest Experience Lead

Coury Hospitality; East Palo Alto (CA); On-site; USD 24,796 - 38,572; Full time

Job summary

Hotel Citrine in Palo Alto, a Tribute Portfolio Hotel, invites you to join a vibrant team delivering elevated dining experiences. As a server, you lead guests through curated dining experiences, present menus, and collaborate with the kitchen and service teams.

You maintain sanitation standards and accurately enter orders in the POS system. Bring prior fine-dining experience, a confident presence, and a passion for hospitality.

Qualifications

• Excel in fast-paced, high-touch dining environments.
• Confident, welcoming presence with strong communication skills.
• Deep knowledge of upscale food and beverage service, including wine and spirit pairings.
• Take ownership of the guest experience and anticipate needs.

Responsibilities

• Lead each guest through a curated and memorable dining experience.
• Offer warm, attentive, and elevated service from seating to farewell.
• Present menus, explain offerings, and make thoughtful recommendations.
• Demonstrate knowledge of ingredients, pairings, and preparation.
• Accurately enter orders in the POS system and communicate dietary needs clearly.
• Deliver and clear food and beverages with efficiency and polish.
• Maintain a well-stocked, orderly service station and ensure seamless table turnover.
• Collaborate with kitchen and service teams for guest-centric service.
• Resolve guest concerns with professionalism and empathy.
• Uphold sanitation, safety, and responsible service standards.

Skills

Excellent communication

Upscale service

Wine & beverage knowledge

Guest-obsessed service

Team oriented

Tools

POS system

Job description

Hotel Citrine in Palo Alto, a Tribute Portfolio Hotel, invites you to join a vibrant team delivering elevated dining experiences. As a server, you lead guests through curated dining experiences, present menus, and collaborate with the kitchen and service teams.

You maintain sanitation standards and accurately enter orders in the POS system. Bring prior fine-dining experience, a confident presence, and a passion for hospitality.