Fine-Dining Restaurant Manager: Lead Guest Experience

Thompson Hospitality; Great Falls (VA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health/Dental/Vision

Paid Time Off

401(k), matched up to 4%

Short and Long Term Disability

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts: Hotels, Travel, Tickets, ….

Job summary

L'Auberge Chez François in Great Falls, VA is seeking an experienced Restaurant Manager to lead the front-of-house team, uphold classic French dining standards, and create memorable guest experiences.

You will train servers and hosts, manage reservations (OpenTable), coordinate with the kitchen, monitor service flow, control labor and costs, and ensure health and safety compliance in a renowned fine dining setting.

Qualifications

• Experience in fine dining, upscale, or high-volume restaurant environments.
• Strong reservations management and front-of-house operations knowledge.
• Proficiency with OpenTable including reservations, guest profiles, table availability, waitlists, and seating assignments.
• Excellent guest service and professional presence.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong coordination between host stand, servers, management, and kitchen.
• Calm and organized during high-volume service periods.

Responsibilities

• Lead daily Front-of-House operations with high service standards.
• Be visible on the floor delivering warm, polished service.
• Coach and develop servers, hosts, bartenders, and FOH staff.
• Set expectations for service standards, appearance, and performance.
• Conduct pre-shift meetings and prep for each service.
• Monitor dining room and anticipate guest needs.
• Address guest questions and concerns professionally.
• Collaborate with Executive Chef to coordinate FOH and BOH.
• Maintain knowledge of menu, French cuisine, wine, and cocktails.
• Support training and ongoing staff education.
• Monitor reservations and table flow.
• Assist with scheduling, staffing, and administrative tasks.
• Monitor labor and costs while maintaining service standards.
• Ensure health, safety, sanitation, alcohol service compliance.
• Assist with inventory and cash handling.
• Identify opportunities to improve service, revenue, and guest satisfaction.
• Lead by example with a respectful, professional workplace.

Skills

Front-of-House leadership

Guest service

Multi-priority management

Restaurant operations

Team coaching

Tools

OpenTable

Job description

L'Auberge Chez François in Great Falls, VA is seeking an experienced Restaurant Manager to lead the front-of-house team, uphold classic French dining standards, and create memorable guest experiences.

You will train servers and hosts, manage reservations (OpenTable), coordinate with the kitchen, monitor service flow, control labor and costs, and ensure health and safety compliance in a renowned fine dining setting.