Fine-Dining Minibar Attendant — Guest Experience

Jean-Georges Management LLC; New York (NY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Jean-Georges Restaurant is seeking a detail-oriented Minibar Attendant to maintain and replenish minibars in guest rooms, ensuring accurate billing and exceptional guest service. The role requires a high standard of cleanliness, adherence to health and safety guidelines, and strong communication with staff.

Responsibilities include stocking carts, processing minibar maps, prioritizing room checks, and maintaining minibar logs.

Qualifications

• High school diploma or equivalent.
• 2 years of related experience in a high-volume, fine-dining hotel is desirable.
• Excellent interpersonal and communication skills.
• Ability to operate point-of-sale systems.
• Detail-oriented and guest-focused.

Responsibilities

• Stock the supply cart with all necessary items, ensuring all products are labeled and unexpired.
• Organize and put away any delivered minibar items.
• Gather minibar maps, vacant list, check-out list, and occupied list daily.
• Prioritize checking rooms based on the lists provided, starting with priority and vacant rooms.
• Ensure all checks are closed out to the appropriate rooms and folios daily.
• Maintain accuracy of the Minibar Logs.
• Stock the minibar cart and start room checks from the top floor.
• Replenish minibar items, remove expired or extra items, and take photos of the refreshed minibar.
• Engage with guests politely and professionally, ensuring their needs are met.
• Assist the Manager with daily and weekly inventory.
• Ensure consistent communication with staff and management.
• Demonstrate knowledge of Department of Health (DOH) standards and ensure compliance with occupational, health, and safety standards.
• Maintain impeccable standards of cleanliness and appearance.
• Follow directions and maintain good working relationships with supervisors and managers.
• Utilize the computer system and read all orders.
• Ensure a clean, neat, and organized work area.

Skills

Interpersonal skills

Communication skills

Attention to detail

Teamwork

Customer-focused

Flexible schedule

POS systems

Professional demeanor

Independence

Education

High school diploma or equivalent

Tools

POS systems

Job description

Jean-Georges Restaurant is seeking a detail-oriented and guest-focused Minibar Attendant to join our team.

THE BRAND

Jean-Georges Management is built on a powerful culinary foundation and has evolved into a reputable and award-winning restaurant group. From inception, Chef Jean-Georges Vongerichten placed emphasis on the importance of providing the very best in culinary and tailored hospitality, which has resulted in the success of an acclaimed constellation of international restaurants. With over 60 restaurants located worldwide, we continuously strive towards excellence and rely on the support of our culinary and hospitality team members to contribute to our worldwide operations.

POSITION SUMMARY

The Minibar Attendant is responsible for maintaining and replenishing minibars in guest rooms, ensuring accuracy in billing, and providing exceptional service to our guests.

ESSENTIAL JOB RESPONSIBILITIES

• Stock the supply cart with all necessary items, ensuring all products are labeled and unexpired.
• Organize and put away any delivered minibar items.
• Gather minibar maps, vacant list, check-out list, and occupied list daily.
• Prioritize checking rooms based on the lists provided, starting with priority and vacant rooms.
• Ensure all checks are closed out to the appropriate rooms and folios daily.
• Maintain accuracy of the Minibar Logs.
• Stock the minibar cart and start room checks from the top floor.
• Replenish minibar items, remove expired or extra items, and take photos of the refreshed minibar.
• Engage with guests politely and professionally, ensuring their needs are met.
• Assist the Manager with daily and weekly inventory.
• Ensure consistent communication with staff and management.
• Demonstrate knowledge of Department of Health (DOH) standards and ensure compliance with occupational, health, and safety standards.
• Maintain impeccable standards of cleanliness and appearance.
• Follow directions and maintain good working relationships with supervisors and managers.
• Utilize the computer system and read all orders.
• Ensure a clean, neat, and organized work area.

KNOWLEDGE, EXPERIENCE, AND SKILLS

• High school diploma or equivalent.
• 2 years of related experience in a high-volume, fine-dining hotel is desirable.
• Dedication to delivering exceptional hospitality and guest satisfaction.
• Excellent interpersonal and communication skills.
• Well-organized with precise attention to detail.
• Ability to operate point-of-sale systems.
• Capable of following directions and executing tasks effectively.
• Commitment to maintaining high standards of cleanliness in both workspace and service areas.
• Professional and polished demeanor.
• Ability to work both independently and in a team environment.
• Operate ethically to protect the assets and image of the company.
• Strong work ethic, team player, and customer-focused approach.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Must be passionate, entrepreneurial, and dedicated to success.

PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistently, safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 25 lbs.
• Ability to stand for prolonged periods of time.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Climbing steps regularly.

COMPENSATION

The base pay range for this position is $20 - $22 per hr. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications, skills, etc.

Jean-Georges is an Equal Opportunity Employer.