Fine Dining Maitre D’ / Lead Host

Tavistock Restaurant Collection; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a prestigious Michelin Star restaurant as a Fine Dining Maitre D’ / Lead Host. In this crucial role, you will be the first and last impression on guests, responsible for delivering outstanding hospitality. If you excel in customer service and have a passion for the hospitality industry, apply to join our renowned front of house team.

Benefits

Competitive compensation and benefits package

Opportunities for professional growth and development

Training and mentorship from industry professionals

Qualifications

• Prior experience in fine dining or luxury hospitality.
• Professional demeanor with a warm attitude.
• Proficiency with reservation platforms, OpenTable preferred.

Responsibilities

• Maintain grooming standards and greet guests warmly.
• Deliver exceptional service and manage reservations.
• Handle complaints professionally and ensure guest satisfaction.

Skills

Exceptional communication

Organizational skills

Customer focus

Adaptability

Problem Solving

Teamwork

Job description

Join to apply for the Fine Dining Maitre D’ / Lead Host role at Tavistock Restaurant Collection

Description

Elevate Your Career: Join the Front of House Team at ATLAS Restaurant

Location: ATLAS Restaurant, Inside the Luxurious St. Regis Hotel

ATLAS Restaurant, an epitome of culinary excellence with a Michelin Star distinction, is on the lookout for dynamic, enthusiastic, and professional individuals to enhance our Front of House (FOH) team. Situated within the prestigious St. Regis Hotel, ATLAS offers an unparalleled dining experience that combines exquisite cuisine, impeccable service, and an elegant atmosphere. We are seeking candidates who are passionate about hospitality and dedicated to providing exceptional service to every guest.

We Offer:

• A chance to be part of a prestigious Michelin Star awarded restaurant, known for its exceptional dining experience.
• Competitive compensation and benefits package.
• A vibrant and supportive work environment where your contributions are valued.
• Opportunities for professional growth and development in the hospitality industry.
• Training and mentorship from some of the most respected professionals in the field.

If you have a genuine love for hospitality and wish to be part of a team that strives for excellence in every aspect of the guest experience, we invite you to apply for a Front of House position at ATLAS Restaurant.

Position Summary

The Maitre D’ / Lead Host is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests’ overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back.

Essential Functions

• Maintain proper grooming and uniform standards
• Greet guests with a genuine welcome while making a fantastic first impression
• Deliver genuine hospitality to and establish emotional connections with our guests
• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members
• Assist guests to their tables while engaging in polite conversation and delivering a great experience
• Answer the telephones and take requests for reservations accurately
• Take orders, in person or over the telephone, for takeout orders and packages to go food accurately
• Update table availability and manage dining room effectively using the table management system
• Handle guest complaints professionally and alert a manager immediately
• Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests
• Follow up with guests about their meal and dining experience to ensure great guest satisfaction
• Maintain high level of cleanliness and sanitation
• Demonstrate professional and gracious demeanor at all times
• Perform all opening, running, and closing duties accurately
• Perform any job function requested by the management team

Position Qualifications

Competency Statement(s)

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Communication – Listens to others and communicates in an effective manner
• Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
• Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving – Resolves difficult or complicated challenges
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Requirements

Skills & Abilities

• Prior experience in fine dining, luxury hospitality, or a similar high-end restaurant setting.
• Exceptional communication and organizational skills.
• A polished, professional demeanor with a warm, welcoming attitude.
• Proficiency with reservation platforms (experience with OpenTable is a plus).
• Flexibility to work evenings, weekends, and holidays as needed.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Restaurants

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