Quality Control Reviewer

Sompo International; United States; Remote; USD 56,000 - 70,000; Full time

Job summary

Sompo International is seeking a Quality Control Reviewer to ensure compliance and provide exceptional customer service within the insurance sector. The ideal candidate will possess strong communication skills, a keen eye for detail, and relevant experience in crop insurance. This role offers a competitive salary and comprehensive benefits package, emphasizing a commitment to employee development and well-being.

Benefits

Two medical plans: Traditional PPO & Consumer Driven Health Plan

Pharmacy benefits with mail order options

401(k) with competitive contributions

Competitive paid-time-off programs

Tuition Reimbursement

Qualifications

• High School/GED required; Associate’s Degree preferred.
• Minimum 2 years’ experience in MPCI crop adjusting or related crop insurance experience preferred.

Responsibilities

• Perform compliance reviews and manage field compliance pieces.
• Communicate with agents and underwriters regarding errors.
• Stay informed of RMA and SRA rules and regulations.

Skills

Attention to detail

Interpersonal communication

Decision making

Proficient computer skills

Education

High School/GED

Associate’s Degree in Agriculture or related field

Tools

Microsoft Office Suite

Job description

As one of the leading writers of Federal Crop Insurance, AgriSompoNorth America combines industry experience, resources, capital and talent to deliver both traditional and innovative crop insurance and productivity tools to farmers, ranchers, insurers and agribusinesses in the United States. Our organization operates within a culture rooted in ethics, integrity and a belief that accountability, collaboration and agility are crucial to long-term success.

AgriSompoNorth America is a part ofAgriSompo, Sompo International’s global agriculture platform. This platform is an integrated underwriting, technology and distribution platform delivering innovate insurance and reinsurance solutions to agriculture partners worldwide. Sompo International,AgriSompo’sparent company, is a global organization driven by its core values, a carrier that holds promise, trust and the commitment to protect.Through operating subsidiaries, Sompo International writes agriculture, casualty and other specialty, professional lines, property, marine/energy and aviation lines of insurance and catastrophe, property, casualty, professional lines and specialty lines of reinsurance. As a leading provider of crop insurance and other agricultural risk management tools, we recognize that our success is derived directly from those whose contributions matter most: our people. AgriSompo North America has major offices in Lenexa, Kansas and Des Moines, Iowa as well as regional offices around the country. A shared commitment to integrity, accountability, collaboration and agility define our culture, and we strive to create exceptional value for our clients and shareholders and maintain AgriSompo North America as a desirable place to work.

Job Description

Position Summary

AgriSompo North America provides renowned, cutting-edge analytics to address risk and the risk exposures of each of its product lines. Through a deep-rooted commitment to customer service, AgriSompo North America is positioned to make a long-lasting impact on this nation’s farmers and ranchers for generations to come.

T he quality control reviewer plays a key role in delivering best in class customer service to its customers. This job is responsible for working reviews and verifying files to fulfill the Compliance requirements of the SRA. Quality Control Reviewers are expected to manage the field compliance required pieces of MPCI and coordinate with the Regional Quality Control Supervisor. The incumbent will primarily work with a high level of autonomy, limited supervision.

Essential Duties & Responsibilities

Job Responsibilities

• Perform reviews pursuant to the requirements of the SRA including but not limited to Appendix IV reviews.
• Responsible for working with agents and underwriters on any errors and corrections.
• Provide oral and written communication to agents, insured’s, and adjusters regarding reviews.
• Responsible for working closely with ASNA employees and contractors on matters related to quality control reviews.
• Communicates review and case determinations, including proposed corrective actions to the Regional Quality Control Supervisor.
• Responsible for staying abreast of understanding, interpreting, and communicating RMA and SRA rules/regulations.
• Other duties as assigned.

Position Requirements

Education and Work Experience:

Education

Required – High School/GED or equivalent experience.

Preferred - Associate’s Degree in Agriculture or similar field.

Experience

Preferred – a minimum of 2 years’ MPCI crop adjusting, or related crop insurance experience.

Knowledge, Skills, and Abilities

• Strong attention to detail.
• Excellent effective interpersonal, oral, and written communication skills with the ability to interact with all levels of people within and outside the organization.
• Ability to successfully handle multiple assignments and coordinate several projects with changing priorities.
• Proficient computer skills, including working knowledge of Microsoft Office Suite.
• Ability to work both autonomously and effectively in a team environment.
• Ability to make decisions using sound judgment.

Physical Requirements & Work Conditions

Environmental Conditions

The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. When out in the field - Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. When working in fields the ability to walk, stoop, kneel, crouch, and ascend or descend ladders.

Travel, up to 75% required during claim season (mostly regional travel). (Normal 50%) Travel distance 50 to 300 miles common, rare travel distances over 400 miles.

Salary Range: $56,000.00-70,00.00 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo International, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
• Pharmacy benefits with mail order options.
• Dental benefits including orthodontia benefits for adults and children.
• Vision benefits.
• Health Care & Dependent Care Flexible Spending Accounts.
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
• Company-paid Disability benefits with very competitive salary continuation payments.
• 401(k) Retirement Savings Plan with competitive employer contributions.
• Competitive paid-time-off programs, including company-paid holidays.
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits.

Sompo International is an equal-opportunity employer committed to a diverse workforce. M/F/D/V