FinCrime Quality Specialist — Elevate Compliance & Service

Wise; Austin (TX); On-site; USD 75,000 - 115,000; Full time

Job summary

Wise is seeking a FinCrime Quality Specialist to monitor and improve the quality of customer interactions while enforcing compliance with regulatory requirements. You will review calls, emails, and QC data, providing constructive feedback to agents and vendors to uphold Wise's high standards.

The role collaborates with Operations, Vendor Management, Training and Compliance teams to implement improvements and ensure consistency across the organization.

Qualifications

• Excellent verbal and written English with clear feedback summaries.
• Strong compliance knowledge and SAR/STR/SMR familiarity.
• 2+ years in operations, compliance or FinCrime, with SAR/STR focus.
• Understanding of global financial crime regulations (AML/CTF) required.
• Proactive in staying informed about industry best practices and threats.
• Independent, detail‑oriented and able to deliver under pressure.
• Experience with data analysis tools and FinTech environments is a plus.

Responsibilities

• Perform quality checks on FinCrime operations, agents and vendors.
• Listen to call recordings, read emails, and evaluate using QC forms.
• Provide constructive feedback and drive improvements in quality.
• Partner with Operations, Vendor Management and other teams for insights.
• Assist in calibration sessions and share actionable items.
• Maintain knowledge of Wise processes, tooling, and compliance procedures.

Skills

English proficiency

Compliance knowledge

Independent worker

Problem solving

Time management

Education

Bachelor’s degree

CAMS certification

CFE certification

Tools

Google Workspace

Microsoft Office

Confluence

SQL

Looker

Lightdash

Job description

Wise is seeking a FinCrime Quality Specialist to monitor and improve the quality of customer interactions while enforcing compliance with regulatory requirements. You will review calls, emails, and QC data, providing constructive feedback to agents and vendors to uphold Wise's high standards.

The role collaborates with Operations, Vendor Management, Training and Compliance teams to implement improvements and ensure consistency across the organization.