Financial Systems Support

Colorado Judicial Branch; Denver (CO); Hybrid; USD 60,000 - 87,000; Full time

Job summary

The Colorado Judicial Branch is seeking an entry to mid-level IT support professional to assist with technical support for the Financial Services Division. The role emphasizes learning system support, responding to user requests, and training staff on departmental software such as Ivalua, EUNA, and DocuSign.

The position is hybrid, requiring in-office attendance for meetings and training as needed, with a focus on customer service, system maintenance, and collaboration with vendors and internal

Qualifications

• Bachelor’s degree in computer science or related field plus one year of professional IT support experience OR at least five years of IT support experience.

Responsibilities

• Provides first-tier support for departmental systems and troubleshooting.
• Monitors incidents and service requests; communicates status to stakeholders.
• Maintains user accounts and training materials; assists with reports and queries.

Education

Bachelor's degree in computer science or related field

Five (5) years of professional computer/IT technical support experience

Job description

POSITION INFORMATION

Job Code:R46410

Full Time Salary Range: $59,771.76 - $86,706.48

FLSA Status: Non-exempt

Learn More About Employee Benefits

This posting may be used to create a Talent Pool. Talent Pools may be used for a period of 10 months after the closing date on a job posting.

Notice To Colorado Applicants

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

MISSION STATEMENT

The Judicial Department works to provide equal access to justice, contribute to public safety, and strengthen the rule of law across Colorado. Together our courts and probation departments are committed to impartial and timely dispute resolution; support for families, litigants, and victims; client rehabilitation; and meaningful community engagement.

STATEMENT OF DUTIES

This is an entry to mid-level position that supports technology systems owned and maintained by the Financial Services Division of the Colorado Judicial Department. This position performs a variety of duties including, but not limited to, user support and training, application, and enterprise system support, troubleshooting software issues, account maintenance and report development.

Distinguishing Factors

This position is distinguished from other classifications by the focus on support and maintenance of specific departmental systems. This position places emphasis on learning system support and operational procedures as they apply to their division of the Colorado Judicial Department. Duties include addressing customer support requests, monitoring system performance, and communicating regularly with stakeholders the status of any outstanding issues.

Additional Comments

Salary offers will align with the Colorado Judicial Department's compensation step plan. Please highlight all relevant experience you wish to have considered during the selection process.

This is a hybrid position that allows for remote work. The selected candidate will need to attend meetings and training in-office as business needs demand.

The selected candidate will create and maintain user training in a variety of formats, including documents, videos, and in-system guides.

Essential Functions

• Previous experience supporting Ivalua, EUNA, and/or DocuSign preferred.
• Understands and follows financial, contracting, and probation operating procedures to ensure that technical solutions match user needs in an appropriate manner.
• Monitors support line incidents and service requests. Provides first tier support to assist users with system questions or issues, troubleshoots errors and alert messages.
• Assists with user communication and outreach.
• Acts as a training resource for users on the use of departmental systems based on existing training materials. Documents training of staff.
• Assists in creating and updating training documents.
• Maintains system accounts including adding, editing and removal of users. Configures users for role.
• Updates and adds system data as needed.
• Assists in testing functionality and performance of existing systems.
• Works collaboratively with vendors and other departments to provide solutions for business requirements.
• Assists in creating and updating system queries using SQL.
• Attends meetings and trainings as required.
• Performs project tasks as needed.
• Performs other duties as assigned.

Supervisor Responsibilities

No formal supervisory responsibility. Responsible for one’s own work product.

Minimum Qualifications

Minimum Education

Graduation from an accredited college or university with a bachelor’s degree in computer science or related filed and one (1) year of professional computer/IT technical support experience.

OR

At least Five (5) years of professional computer/IT technical support experience.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and reach with hands and arms and perform repetitive motions with wrists, hands, and fingers. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment

This position is subject to many interruptions and may be required to handle multiple calls and inquires at once. The noise level in the work environment is usually moderate.