Financial Services Specialist - 1 Remote - Colorado

Nordstrom; Lakewood (CO); Remote; USD 52,000 - 58,000; Full time

Job summary

A leading retail company is seeking customer service professionals for a fully remote position. This role offers a competitive salary, comprehensive benefits, and the opportunity to work in a supportive environment focused on employee development. Responsibilities include managing inbound inquiries related to financial products and ensuring excellent service delivery. Ideal candidates will have customer service experience and strong analytical skills, as well as the ability to thrive in a virtual work environment.

Benefits

Monthly work-from-home subsidy of $50

Comprehensive benefits including medical and dental

Flexible scheduling options

Qualifications

• Minimum of 1 year of experience in customer service.
• Proficient in using computers and navigating multiple systems.
• Must have a quiet workspace free from distractions.

Responsibilities

• Handle complex inbound customer inquiries regarding financial products.
• Troubleshoot online enrollment and account-related questions.
• Process new account applications and manage transactions.

Skills

Customer service

Attention to detail

Analytical skills

Problem-solving

Decision-making

Job description

Employer Industry: Retail and Customer Service

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for incentives upon successful completion of training
- Monthly work-from-home subsidy of $50
- Comprehensive benefits including medical, dental, retirement, and paid time off
- Fully remote position with flexible scheduling options
- Opportunity to work in a supportive environment that values employee development

What to Expect (Job Responsibilities):
- Handle complex inbound customer inquiries related to various financial products and services
- Troubleshoot issues regarding online enrollment, passwords, and other account-related questions
- Process new account applications and manage transactions from multiple channels
- Review and handle credit line increase requests and payments
- Perform additional duties as assigned by leadership

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls with attention to detail
- Must have a quiet, secure workspace free from distractions
- Proficient in using computers and navigating multiple systems simultaneously
- Strong analytical, problem-solving, and decision-making skills

How to Stand Out (Preferred Qualifications):
- Experience working in a virtual environment with minimal supervision
- Demonstrated technical troubleshooting skills
- Clear and professional communication abilities, both verbal and written
- Flexibility to work nights and weekends as needed

#RetailJobs #CustomerService #RemoteWork #JobOpportunity #EmployeeBenefits

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About the company

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