Financial Services Specialist - 1 Remote - Colorado

Nordstrom; Denver (CO); Remote; USD 50,000 - 60,000; Full time

Job summary

A leading company in the retail sector is offering a remote customer service role focused on managing complex inbound inquiries related to various financial products. This position supports flexible scheduling and offers a comprehensive benefits package including medical and retirement options. Ideal candidates will have a customer service background and strong analytical skills, with opportunities for incentives and support for career development.

Benefits

Comprehensive benefits including medical, dental, retirement

Work-from-home subsidy of $50/month

Flexible scheduling

Incentives upon successful completion of training

Qualifications

• Minimum of 1 year of experience in customer service.
• Proficiency in using a computer while working at a desk.

Responsibilities

• Handle complex inbound account inquiries.
• Troubleshoot customer inquiries related to online enrollment.
• Process register referrals and credit line increase requests.

Skills

Analytical skills

Problem-solving skills

Communication skills

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for incentives upon successful completion of training
- Work-from-home subsidy of $50/month
- Comprehensive benefits including medical, dental, retirement, and paid time off
- Opportunity to work in a fully remote environment with flexible scheduling
- Strong emphasis on employee support and development

What to Expect (Job Responsibilities):
- Handle complex inbound account inquiries using knowledge of Visa, Retail, Debit, Loyalty Program, and Gift Card products
- Troubleshoot customer inquiries related to online enrollment, passwords, and sign-on issues
- Enter and review new account applications from various channels
- Process register referrals, Nordstrom.com transactions, and credit line increase requests
- Perform additional duties as assigned by management

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls with accuracy and attention to detail
- A quiet and secure workspace free from distractions
- Proficiency in using a computer while working at a desk and the ability to turn on the camera when requested
- Strong analytical, problem-solving, and decision-making skills

How to Stand Out (Preferred Qualifications):
- Experience working in a remote environment
- Familiarity with technical troubleshooting and navigating multiple systems simultaneously
- Excellent verbal and written communication skills

#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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About the company

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