Financial Services Representative -Tier 1

PlanMember Financial Corporation; Carpinteria (CA); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k company match

Discretionary profit sharing

PTO

Valet parking

Job summary

PlanMember Financial Corporation in Carpinteria, CA is seeking a Financial Services Representative Tier I. You will complete 8 weeks of SIT training and handle client inbound calls, gathering information to resolve issues while providing excellent service.

This role progresses through SIT milestones toward FINRA licenses with a structured development path. The starting salary is $55,000 annually with a Licensing Incentive Program and a comprehensive benefits package.

Qualifications

• Strong listening skills (attentive, active, and objective).
• Clear, articulate verbal communication.
• Conflict management.
• Maintain composure under stress.
• Ability to ask probing questions.
• Respond to customers in a confident, cooperative and professional manner.
• Team Player with respectful interpersonal dynamics.
• Information seeking mindset.
• Analytical thinking for problem solving.
• Support client retention program.
• Time management and multi-tasking.
• Composure and resilience; proficiency with Word/Excel; learn internal systems.
• Accountable, reliable and detail oriented.

Responsibilities

• Answer Client inbound calls and or transfer calls requested.
• Gather information as it relates to clients inquiries.
• Place outgoing calls (as required non-cold).
• Perform routine/assigned follow up tasks.
• Provide exceptional service to Clients.
• Handle Return Mail Inquiries.
• Buddy for training New Hires once proficient.
• Refer daily support questions to tenured employees.
• Process transactions and provide info related to client accounts.
• Comprehensive SIT training for first 8 weeks.

Skills

Active Listening

Verbal Communication

Conflict Management

Maintains Composure

Probing Questions

Customer Service

Team Player

Interpersonal Skills

Information Seeking

Analytical Thinking

Support Client Retention

Time Management

Multi-tasking

Composure & Resilience

Microsoft Word & Excel

Internal Systems Knowledge

Accountability

Service & Detail Oriented

Education

4-year college degree (any major)

Customer service experience helpful

Service center experience helpful

Job description

Financial Services Representative - Tier 1 (Hiring for February 2027)

Department

Service Center

Classification

Non-Exempt

Location

Position Type

Full Time

Description

As a Financial Services Representative, (FSR-Tier1), you will complete 8 weeks of SIT training. Your primary responsibility will be to answer client incoming PlanMember client calls, provide excellent service while gathering information to resolve issues. Place outgoing calls for follow ups and assigned tasks, and, transfer calls to appropriate personnel.
As one of our representatives, you will participate in our unique Securities Industry Training (“SIT”) program which, over the course of 24 months, prepares you for routine job duties related to the Financial (Securities) Industry. This includes passing the required licensure exams. Representatives will have the opportunity to advance through several Tiers (Positions) during their tenure in the SIT program and will be required to secure FINRA Licenses according to a pre-set schedule.

License Requirements: Our incentive program focuses on three important FINRA licenses. Tier 1 consists of: SIE (Securities Industry Essentials) exam followed by the Series 6 exam. Once promoted to Tier 2, the series 7 exam will be the next focus. Each license represents a milestone in an agent’s career and demonstrates their expertise and commitment to providing exceptional service to our clients and advisors.

Location Information: On-Site at our Carpinteria, CA Headquarters

Salary Range: The starting salary is $55,000 annually. In addition to the starting salary, there is a Licensing Incentive Program that provides salary incentives based on the successful passing of FINRA exams to secure the SIE and FINRA Securities Licenses 6, & 7. We offer a generous compensation package that also includes an attractive benefits package including medical, dental and vision, 401k company match, discretionary profit sharing, PTO, valet parking and more.

Responsibilities

The primary responsibilities for FSR Tier I:

• Answer Client inbound calls and or transfer calls requested
• Gather information as it relates to clients inquires
• Place outgoing calls (as required (no cold calls)
• Perform routine/assigned follow up tasks
• Provide exceptional service to Clients
• Handle Return Mail Inquiries
• Once proficient in the Service Center, work with New Hires as a “Buddy” for training
• Refer daily support questions to more tenured employees
• Process transactions and provide info relating to client accounts
• Position Includes comprehensive SIT training for the first 8 weeks of employment

Additional Job Duties: FSR Tier 1 Help Support (SME)

• Answer retail Help Queue Calls
• Communicate training and coaching to management
• Peer call monitoring and reviewing
• Assist with maintaining and updating Knowledgebase. (PlanMember’s policies and procedures)

Qualifications

Active Communication

• Strong listening skills (attentive, active, and objective)
• Clear, articulate verbal communication
• Conflict management
• Maintain composure under stress
• Ability to ask probing questions
• Respond to customers in a confident, cooperative and professional manner

Interpersonal Dynamics

• Team Player
• Ability to relate to others in a respectful, cooperative manner
• Information Seeking

Solving Problems

• Ability to research and analyze information (Analytical Thinking)
• Support client retention program

Managing Processes

• Time management
• Ability to multi-task without errors

Self-Management

• Composure and Resiliency
• Proficient in Microsoft Word and Excel
• Ability to learn and proficiently use internal computer systems and all related department software and technical tools
• Accountable/Reliable/Self Motivated/Efficient
• Service and Detail Oriented
• Accountability

Education

• 4-year college degree is required (any major)
• A desire and curiosity to learn the financial services industry
• Previous experience with customer services a plus
• Previous experience in a service center a plus.