Financial Services Representative I, II, Senior

Alaska USA Federal Credit Union; Tacoma (WA); On-site; USD 42,000 - 74,000; Full time

Job summary

An established industry player is seeking a dedicated Financial Services Representative to enhance member experiences through personalized service. In this role, you'll actively engage with members, providing expert knowledge of financial products and services to meet their needs. Your ability to build meaningful relationships will contribute to the growth of the credit union, while ensuring accuracy in transactions and member service requests. This position offers a dynamic environment where your contributions will have a lasting impact on the financial well-being of the community. If you have a passion for helping others and thrive in a collaborative setting, this opportunity is for you.

Benefits

Comprehensive medical, dental and vision insurance

401(k) plan with a 5% match

Employee Assistance Program (EAP)

Life and disability coverage

Tuition Reimbursement

Generous leave programs including Paid Time Off

Qualifications

• Passion for helping people and building relationships to assist members.
• Good communication skills and ability to problem solve effectively.

Responsibilities

• Engage with members to create a positive experience and deepen relationships.
• Ensure prompt, professional service during member interactions.
• Support member onboarding and participate in community events.

Skills

Communication Skills

Problem Solving

Relationship Building

Customer Service

Education

High School Graduate

Job description

Overview

Reports to: Varies by location

Functions Supervised: None

Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities.

Duties and Responsibilities:

1. Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization.
2. Ensure all members receive prompt, professional, helpful, and courteous service during each interaction.
3. Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines.
4. Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being.
5. Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards.
6. Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned.
7. Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes.
8. Build meaningful relationships by participating in branch promotions and community events, as assigned.
9. Work effectively in a team environment across all organizational levels.
10. Perform other duties as assigned.

Qualifications

Education: High school graduate or equivalent

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds.

Tenure: Not Applicable

Compensation

• Salary Pay Range:
• Financial Services Representative I (Category 15): $42,254 - $60,844 annually
• Financial Services Representative II (Category 14): $45,633 - $66,624 annually
• Senior Financial Services Representative (Category 13): $49,284 - $73,391 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Equal Opportunity Employer