Financial Services Representative I

First Interstate; Billings (MT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading banking institution is seeking a Financial Services Representative I in Billings, MT. This role focuses on delivering excellent customer service, managing client relationships, and performing various banking transactions. Ideal candidates will have a strong attention to detail, effective communication skills, and prior banking experience to support clients effectively.

Benefits

Generous Paid Time Off (PTO)

Child Care Assistance Program

Exercise reimbursement program

Medical, dental, and vision benefits

401(k) plan

Employee assistance program

Qualifications

• High School Diploma or General Education Degree (GED) required.
• 1-3 years banking or related experience required.
• Ability to handle customer service inquiries effectively.

Responsibilities

• Delivers personalized customer service to clients in person and over the phone.
• Performs teller duties including transactions such as deposits and withdrawals.
• Opens and maintains various banking products like checking and savings accounts.

Skills

Attention to detail

Client relationship management

Effective communication

Education

High School Diploma or GED

Tools

Microsoft programs

10-key skills

Job description

Join to apply for the Financial Services Representative I role at First Interstate

6 days ago Be among the first 25 applicants

Join to apply for the Financial Services Representative I role at First Interstate

• If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
  
  
  

• If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
  
  
  

This position is located at our Billings, MT Shiloh branch.

What’s Important To You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
  
  
  

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

Summary

The Financial Services Representative I delivers personalized customer service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible for the maintenance of client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

Essential Duties And Responsibilities

• Delivers personalized customer service in person and over the phone, answering client questions, assisting with issues, and offering solutions.
• Performs Teller duties including a variety of financial transactions ranging from check cashing, deposits, withdrawals, processing loan payments, and counting currency and coin accurately.
• Opens and maintain a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and more.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions; identifies referral opportunities to other lines of business, including but not limited to Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management, fully embracing and utilizing 360 View for documenting referrals, and other client activity.
• Builds client relationships through outbound and proactive measures including First 15.
  
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills And Abilities

• Attention to detail, including verbal and written instructions.
• Maintains confidentiality.
• Effective use of tact and diplomacy as it relates to clients and co-workers.
• Working knowledge and use of a personal computer, Microsoft programs and strong 10-key skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Demonstrates timely completion of work while being able to adjust to work demands to meet expected timetables.
• Delivers complete and accurate work and displays pride and professionalism in work.
• Stays up to date on regulation changes and demonstrates compliance with all bank regulations, policies, and procedures for assigned job function and apply to designated job responsibilities - knowledge may be gained though coursework and on-the-job training.
• Takes personal initiative and is a positive example for other to emulate.
• This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Employment is contingent upon meeting all such requirements, including acceptable background investigation results.
  
  
  

Education And/Or Experience

• High School Diploma or General Education Degree (GED) required
• 1-3 years banking or related experience required
  
  
  

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required
  
  
  

Compensation & Benefits

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $XX.XX to $XX.XX per hour (in CO & WA), $XX.XX to $XX.XX per hour in MN, and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short- term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Minnesota, Colorado and Washington only, and this role is open to candidates outside of Minnesota, Colorado and Washington with compensation that aligns with your location. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php

• If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

Referrals increase your chances of interviewing at First Interstate by 2x

Get notified about new Financial Services Representative jobs in Billings, MT.

Corporate Commercial Card Support Specialist

Associate Personal Banker (SAFE) - Billings Homestead Park

Billings, MT $91,000.00-$150,700.00 2 weeks ago

Billings, MT $50,000.00-$125,000.00 2 weeks ago

Merrill Financial Solutions Advisor - Mountain West Market

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.