Financial Services Representative Float (Float Unlicensed Personal Banker)

First Citizens Bank; Archdale (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

First Citizens Bank is seeking a Financial Services Representative in North Carolina to build banking relationships through proactive outreach and quality customer service. The role includes opening deposit accounts, lending, and referring opportunities to bank partners.

You will engage customers and prospects, representing the bank at community events to drive business and CRA opportunities. Ideal candidates will have a Bachelor's degree with sales/service experience or a high school

Qualifications

• Bachelor's degree with 1 year sales, service, or lending experience.
• Or high school diploma/GED with 5 years' sales, service, or lending experience.
• Experience in a First Citizens Bank environment preferred.

Responsibilities

• Sales targets: achieve individual or team results and generate referrals.
• Engage with customers, prospects and referral sources through proactive outreach.
• Represent the Bank in the community to generate business and CRA opportunities.
• Provide financial guidance and ensure compliance with policies.

Skills

Sales Outreach

Communication Skills

Customer Service

Adaptability

Teamwork

Influence

Agility

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

A Financial Services Representative (FSR) supports sales and service delivery in the branch. The FSR builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services and lending (including consumer real estate secured); as well as identifying and referring sales opportunities to the appropriate bank partner.

Qualities of a successful candidate:

• Sales Outreach: Self-starter that is disciplined enough to manage daily calling activity to achieve required results
• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Builds trust and confidence with clients
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Influence: Capable of building rapport with different personalities to drive positive results
• Agility: Able to process information and move quickly through problem resolution

Responsibilities & Qualifications

Duties & Responsibilities

Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.

Service Standards

Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration

Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills

• Application of a structured sales process
• Providing financial guidance and expertise
• Financial literacy
• Knowledge of retail banking products and services

Qualifications

• Minimum Required Education and Experience: Bachelor's Degree and 1 year experience OR High School Diploma or GED/Equivalent and 5 years' experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.

Preferred Area of Experience:Financial services sales, telephone sales

Required Licenses or Certifications

In cases where licensing is required, associates must complete the bank sponsored licensing program within 12 months of entering the role.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.