Financial Services Representative (Bilingual)

World Finance; Houston (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision insurance

Life Insurance

Long-term Disability

Mental health support

Bonus opportunities

Growth opportunities

Job summary

World Finance seeks a results-oriented professional for a customer-facing role in our Houston-area offices. The position emphasizes sales, collections, and account management with a focus on delivering excellent service in a fast-paced environment.

The role offers growth opportunities within a long-standing company known for prioritizing customer care and performance-based rewards.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.

Responsibilities

• Follow company policies, procedures, and regulatory requirements.
• Assist customers with inquiries and process transactions accurately.
• Maintain quality service in a high-volume contact environment.

Skills

Sales experience

Customer service

Collections

Account management

High-volume calls

Strong communication

Tools

CRM software

Job description

**Compensation**$16-$17 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.**Strong growth opportunities** - Many of our leaders, including executives, started in this role**Comprehensive benefits for all stages of life**- Including major medical, dental, vision, life insurance, long-term disability, and free mental health support**Essential Duties and Responsibilities:**Follow company policies, procedures, and regulatory requirements**Basic Requirements:**Ability to obtain required insurance licensing**Experience & Skills:**Experience in sales, customer service, collections, or account management with measurable resultsProven ability to handle high-volume calls and difficult customer conversationsStrong communication, problem-solving, and organizational skillsBasic computer skills with accurate and consistent data entryExperience inbanking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing rolesis preferred.**Physical and Environmental Requirements:**Office based role with standard lighting and noise levelsAbility to perform computer work, handle documents, and communicate information effectivelyFor over 60 years, World Finance has been helping customers focus less on the unexpected expenses of life, and more on what makes life so sweet. In doing so, we offer personal installment loans that suit the specific needs of our customers while simultaneously delivering outstanding customer service. We are always looking for great people to join our team. Located in 16 states, our network of branches work to provide good to the communities around them. World Finance has been recognized as a Top Workplace in the USA, and we are looking forward to having new team members to join us and be a part of our continuous growth!