Financial Services Representative

United Bank NWA; Springdale (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

United Bank NWA in Springdale, AR is seeking a full-time teller to accurately process routine transactions and provide courteous, proactive customer service.

You will cash checks, accept deposits and withdrawals, balance drawers, open and close accounts, promote bank products, set up online banking, and ensure compliance with internal controls. Prior cash handling and customer service experience are required; banking experience is preferred.

Qualifications

• High school diploma or equivalent.
• One year of cash handling experience.
• One year of customer service experience.
• Banking experience preferred.

Responsibilities

• Process and record routine customer transactions accurately and promptly.
• Cross-sell bank products and services to generate new business.
• Answer inquiries regarding checking and savings accounts and other banking products.
• Maintain compliance with internal controls and policies.
• Count and balance cash drawers; balance work before sending transactions.
• Handle ATM, mail, and night-drop deposits and related processing.
• Set up online banking for personal and business accounts; assist with new account openings.
• Promote and refer United Bank products and services and build customer relationships.

Skills

Fast-paced environment

Multi-tasking

Initiative

Organizational skills

Interpersonal skills

Team player

Core values

Education

High school diploma

Job description

Location: Main – Springdale, AR 72764.

Position Type: Full Time.

Shift: Monday – Friday; Rotating Saturday.

Summary

Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the Bank’s products and services.

Duties

• Responsible for comprehensive, prompt and efficient handling of customer transactions resulting in excellent customer service.
• Provide efficient and courteous customer service, cross‑sell products and services to generate new business.
• Answer inquiries regarding checking and savings accounts and other bank related products.
• Ensure compliance with all internal controls and established policies and procedures.
• Count and balance cash drawers.
• Review and balance work prior to sending transactions.
• Run ATM, mail, and night‑drop deposits and may perform the duties associated with the maintenance and balancing/processing of ATM transactions.
• Complete all appropriate logs.
• Complete CTRs and SARs when required.
• Set up on‑line banking for personal and business accounts.
• Close checking and savings accounts per customer requests and file signature cards for closed accounts.
• Manage correspondence regarding new accounts in a timely manner.
• Open all types of retail deposit accounts to include checking, savings, CDs, IRAs, etc., following new account policy and procedures.
• Promote and refer United Bank products and services and further establish business relationships when possible.
• Represent United Bank in a positive and professional manner.
• Perform other duties as assigned.

Qualifications – Skills, Knowledge, Abilities

• Work well in a fast paced, deadline driven environment.
• Ability to multi‑task.
• Show strong initiative.
• Strong organizational skills.
• Interpersonal skills to communicate with customers, vendors, and colleagues in a courteous and professional manner at all times.
• Strong desire to work in a team environment and support the Bank with a positive attitude.
• Foster a culture consistent with our core values of Do the Right Thing, Respect, Positivity, Innovation, Teamwork and Accountability.

Education

High school diploma or equivalent.

Experience

• One year of cash handling experience.
• One year of customer service experience.
• Banking experience preferred.

Physical Demands and Work Environment

The position requires sitting at a desk/workstation and utilizing a computer and telephone for prolonged periods of time, good eye/hand coordination, verbal and written conversation with others, walking, standing, lifting/carrying (up to 20 lbs). Vision abilities required include close vision. Work will be performed in an office environment. The noise level in the work environment is usually low to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.