Financial Services Representative

One Nevada Credit Union; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

One Nevada Credit Union is seeking a Financial Services Representative II for our Damonte Ranch Parkway Branch in Reno, NV. You will handle loan interviewing, new accounts, member transactions, and cross-sell Credit Union products and services.

You will interview members to assess financial needs, process loans, and promote ancillary products while maintaining strict security and confidentiality. This role emphasizes quality service and accurate data entry, with ongoing training and team

Qualifications

• High school diploma or GED and 1 year experience with a financial institution or high-volume cash handling.
• Knowledge of loan interviewing skills and policies.
• Ability to cross-sell Credit Union products and services.
• Strong cash handling and data entry accuracy.

Responsibilities

• Process new accounts and member transactions.
• Interview members to determine financial needs.
• Process loan applications and disburse loans.
• Promote and sell Credit Union products and services.
• Respond to member inquiries and resolve issues.
• Maintain confidentiality and security procedures.

Skills

Loan interviewing

Customer service

Cross-selling

Cash handling

Data entry

Fraud awareness

Education

High school diploma or GED

Tools

Calculator

Fax machine

Personal computer

Office software (Word/Excel/PowerPoint)

Job description

One Nevada Credit Union has an excellent career opportunity for a Financial Services Representative at our Damonte Ranch Parkway Branch in Reno, Nevada. The Financial Services Representative II performs all loan interviewing and processing, new accounts, paying/receiving member transactions, greets and directs members, and cross‑sells Credit Union products and services.

Financial Services (60%)

• Receives, reviews, and completes documentation for all new products and services as well as existing accounts.
• Conducts all paying/receiving transactions, data entry, and records all pertinent information accurately and thoroughly.
• Follows internal control procedures for production of debit/ATM cards.
• Promotes and achieves quality sales to attain Credit Union goals and objectives.
• Receives and responds to member inquiries, research requests, and member issues in a timely manner.
• Follows internal control procedures to accurately process fraud claims and provides members direction for processing fraud claims.
• Completes transaction data entry, changes and documentation in an accurate and timely manner.
• Interviews members to determine their financial services needs.
• Protects the Credit Union from potential loss via interview process and document review.
• Authorizes fee refunds within approved limits.
• Controls, maintains, and secures all cash and consignments as assigned within established limits.
• Balances daily transactions in an accurate and precise manner.
• Completes data entry, performs transactions, opens and closes IRA accounts and certificates.
• Assists with opening and closing procedures at assigned branch.
• Trains new Financial Services Representatives in all financial services transactions and procedures.
• Approves and establishes Credit Union membership for qualified applicants.
• Provides problem resolution and troubleshooting for members with minor technical issues on mobile applications and online.
• Reviews VISA debit and network applications to provide members with problem resolution.
• Makes outgoing calls to members regarding marketing campaigns.
• Participates in business development efforts for select groups as well as community relation events when required.
• Promotes all ancillary products such as investments and mortgages to members through the use of quality referrals.
• Answers general questions concerning online systems, personal computers, and phone applications as needed.
• Practices and maintains high awareness of member confidentiality and all security, safety and internal control procedures.
• Completes annual training requirements and stays current with all assigned online classes.
• Completes debit card, withdrawal limit increases and wire transfers within established limits.

Loans (40%)

• Receives, reviews, enters, generates, and processes loan applications for consumer loans.
• Communicates loan decisions to members in a timely manner.
• Approves share and certificate loans within established limits.
• Completes loan documentation, including inspection of collateral.
• Reviews documents with applicant and disburses loan.
• Provides quality control for loans.
• Sells insurance products such as debt cancellation, mechanical breakdown and gap coverage.
• Performs other duties as assigned.

Qualifications

• Thorough knowledge of all products and services offered by the Credit Union.
• Working knowledge of loan and member service policies and procedures.
• Working knowledge of loan interviewing skills and techniques.
• Thorough knowledge of cash handling procedures and techniques.
• Skill in the operation of a calculator, fax machine, and various office equipment.
• Skill in the operations of a personal computer, including Internet/Intranet, operating system, word processing, spreadsheet, presentation, calendar, and scheduling software programs.
• Ability to quickly learn new online systems and procedures as implemented.
• Ability to prioritize workflow and handle multiple tasks.
• Ability to effectively cross‑sell Credit Union products and services.
• Ability to make sound decisions regarding exceptions to member accounts.
• Ability to establish and maintain effective working relationships with co‑workers and members.
• Ability to effectively communicate verbally.
• Ability to prioritize tasks and multi‑task.
• Ability to train other employees.
• Ability to maintain regularly scheduled attendance.
• Must be able to relate appropriately to others beyond giving and receiving instructions, can get along with co‑workers or peers without exhibiting behavioral extremes, perform work activities requiring negotiating, instruction, and communicating with others, and respond appropriately to constructive feedback from a supervisor.

Education and Experience

A high school diploma or GED equivalent, plus one year experience with a financial institution or high‑volume cash handling business. Must successfully complete Financial Services and Success training within six months of position acceptance.