Financial Services Representative

WAC-OK World Finance Company of Oklahoma, LLC; Muskogee (OK); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

401(k) with company match

Volunteer hours

Career advancement

Job summary

World Acceptance Corporation is seeking a Financial Services Representative to support the Branch Manager by delivering exceptional customer service and ensuring smooth branch operations.

Responsibilities include guiding customers on loan options, processing applications, handling payments, building customer relationships, and assisting with tax services as needed. A valid driver's license and reliable transportation are required.

Qualifications

• Self-confidence and strong organizational skills.
• A history of kindness, compassion, and helping others.
• Willingness to seek quality-driven solutions and embrace new ideas.
• Absolute team player who pitches in when needed and accepts help.
• Basic computer skills.
• Valid driver’s license and reliable transportation to transport bank deposits and fulfill other responsibilities.

Responsibilities

• Guide customers toward upward credit mobility through sound financial choices.
• Provide top-tier customer service, assisting customers with questions, concerns, and products.
• Process and prepare loan applications.
• Take and process payments.
• Prepare loan documents and execute loan closing on current renewal loans.
• Balance the assigned cash drawer daily.
• Prepare and complete the daily branch bank deposit; transport money to and from the bank.
• Maintain strong customer relationships and build community within the branch.
• Call approved and unmade applications to close loans daily.
• Help build tax clientele and provide tax services.
• Send complete and accurate credit denial letters within 30 days from the date of application.
• Pay branch expenses as instructed by the Branch Manager.

Skills

Self-confidence

Organization

Kindness

Problem solving

Team player

Basic computer skills

Driver's license

Job description

Overview

World Finance is a financial services company that assists customers with loans and tax preparation. The role of a Financial Services Representative is to support the Branch Manager by providing excellent customer service and ensuring the branch operates efficiently.

Key Responsibilities

• Guide customers toward upward credit mobility through sound financial choices.
• Provide top‑tier customer service, assisting customers with questions, concerns, and products.
• Process and prepare loan applications.
• Take and process payments.
• Prepare loan documents and execute loan closing on current renewal loans.
• Balance the assigned cash drawer daily.
• Prepare and complete the daily branch bank deposit; transport money (operating cash, interim deposits, daily deposits) to and from the bank.
• Maintain strong customer relationships and build community within the branch.
• Call approved and unmade applications to close loans daily.
• Help build tax clientele and provide tax services.
• Send complete and accurate credit denial letters within 30 days from the date of application.
• Pay branch expenses as instructed by the Branch Manager.

Qualifications

• Self‑confidence and strong organizational skills.
• A history of kindness, compassion, and helping others.
• A willingness to seek quality‑driven solutions and embrace new ideas.
• Absolute team player who pitches in when needed and accepts help.
• Basic computer skills.
• Valid driver’s license and reliable transportation to transport bank deposits and fulfill other job responsibilities.

Benefits

• Health, dental, vision, and life insurance for full‑time team members beginning the month following 30 days of employment.
• Paid holidays, vacation time, and a 401(k) plan with company match.
• Paid volunteer hours each year.
• Opportunities for advancement – 80% of Financial Services Reps move into management roles.

Physical Demands and Working Conditions

• Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force.
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast‑paced, high‑demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel and extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.

EEO Statement

World Acceptance Corporation is an Equal Opportunity Employer and will provide reasonable accommodations for qualified individuals with disabilities. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities as needed to meet business needs.