Financial Services Representative

WAC-AL World Acceptance Corporation of Alabama; Dothan (AL); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid volunteer hours

401(k) plan with company match

Paid holidays and vacation time

Job summary

WAC-AL World Acceptance Corporation of Alabama is seeking a Financial Services Representative. This role focuses on guiding customers in their financial journey and efficiently supporting branch operations.

Responsibilities include providing top-tier customer service, processing loan applications, and maintaining strong customer relationships. The company offers an excellent workplace culture with opportunities for professional growth and comprehensive benefits.

Qualifications

• Valid driver’s license and reliable transportation required.
• Demonstrated self-confidence and ability to help others.
• Strong organizational skills are essential.

Responsibilities

• Guide customers toward credit mobility through financial choices.
• Provide excellent customer service for inquiries and concerns.
• Process loan applications and prepare loan documents.

Skills

Customer service

Organizational skills

Team collaboration

Basic computer skills

Self-confidence

Job description

Overview

World Finance, a leading provider of financial services, is looking for a Financial Services Representative to guide customers on their financial journey and support branch operations. The role requires hands‑on lending skills, excellent customer service, and the ability to manage branch processes efficiently. Hourly Pay: $16.

Responsibilities

What you’ll do:

• Guide customers toward upward credit mobility through sound financial choices.
• Provide top‑tier customer service, addressing questions, concerns, and product inquiries.
• Process and prepare loan applications.
• Take and process payments.
• Prepare loan documents and execute loan closings on current renewal loans.
• Balance the assigned cash drawer daily.
• Prepare and complete the daily branch bank deposit, and transport funds between the branch and the bank as needed.
• Maintain strong customer relationships and foster community within the branch.
• Call approved and unmade applications to close loans daily.
• Help build tax clientele and provide tax services.
• Send complete and accurate credit denial letters within 30 days from the date of application.
• Pay branch expenses as instructed by the Branch Manager.

Qualifications

• Demonstrated self‑confidence and strong organizational skills.
• History of showing kindness, compassion, and a willingness to help others.
• Ability to seek quality‑driven solutions and embrace new ideas.
• Team player who pitches in when needed and accepts help.
• Basic computer skills.
• Valid driver’s license and reliable transportation to transport bank deposits and fulfill other required responsibilities.

Benefits

• Opportunity for professional growth; 80% of Financial Services Representatives are promoted to management annually.
• Paid volunteer hours each year.
• Health, dental, vision, and life insurance for full‑time team members after 30 days.
• Paid holidays, vacation time, and a 401(k) plan with company match.
• Supportive workplace culture focused on community and work‑life balance.

Physical Demands and Working Conditions

• Frequently stationary with regular movement within the office, occasional climbing, kneeling, bending, twisting, and reaching.
• Occasional lifting of up to 5 lbs. and exertion of up to 30 lbs. of force (e.g., opening file drawers).
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast‑paced, high‑demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.

Equal Employment Opportunity Statement

World Acceptance Corporation provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The company will provide reasonable accommodations to qualified individuals with disabilities.