Financial Services Rep I (full-time)

Educational Employees Credit Union; Madera (CA); On-site; USD 26,000 - 41,000; Full time

Job summary

Educational Employees Credit Union in California is seeking a Teller/Member Service professional. The role focuses on accurate teller transactions, cash handling, and delivering exemplary member service while cross-selling credit union products.

Ideal candidates will have experience in the financial industry, strong communication skills, and a dependable, self-motivated attitude. No evenings or weekends, with competitive benefits and a supportive work environment.

Qualifications

• Previous cash handling and/or customer service experience.
• Desire to provide outstanding member service.
• Ability to cross-sell.
• Self-motivated.
• Good communication skills.
• Dependable (arrive to work on time as scheduled).

Responsibilities

• Accurately process teller transactions (loan payments, transfer of funds, etc.).
• Thorough knowledge of negotiable instruments such as cash and checks.
• Efficiently and accurately record information.
• Research and resolve members’ concerns.
• Cross-sell credit union products and services.
• Efficiently utilize the software systems provided to perform member transactions.

Skills

Cash handling

Customer service

Cross-selling

Communication

Punctuality

Tools

Retail software

Job description

Description

PAY GRADE: 19N

PAY RANGE: $19.07 - $29.59/hour

DEPARTMENT: Branch Operations

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People’s Choice Awards.

No evenings or weekends!

The ideal candidate for this position will have a positive attitude, great member service/sales skills and previous experience in the financial industry.

Responsibilities of the position include:

• Accurately process teller transactions (loan payments, transfer of funds, etc.)
• Thorough knowledge of negotiable instruments such as cash and checks
• Efficiently and accurately record information
• Research and resolve members’ concerns
• Cross-sell credit union products and services
• Efficiently utilize the software systems provided to perform member transactions

Requirements

• Previous cash handling and/or customer service experience
• Desire to provide outstanding member service
• Ability to cross-sell
• Self-motivated
• Good communication skills
• Dependable (arrive to work on time as scheduled)