Call Center Rep I (full-time)

Educational Employees Credit Union; Fresno (CA); On-site; USD 26,000 - 40,000; Full time

Job summary

Educational Employees Credit Union is hiring for a Branch Operations position in Fresno. You will efficiently process transactions, document records, and resolve member concerns while delivering outstanding service.

Candidates should be upbeat, communicative, and capable of meeting service levels. Spanish speaking is a plus; you will work closely with teammates to serve members during day and evening shifts, including Saturdays.

Qualifications

• A positive, upbeat attitude that affects members and teammates alike.
• Ability to meet service levels & response time objectives of phone calls, emails, and other communication methods.
• Previous customer service experience
• Desire to provide outstanding member service
• Ability to respond and assist customers with inquiries and/or problem resolution
• Ability to work effectively as a team member
• Strong communication and active listening skills
• Dependable (arrive to work on time as scheduled)
• Spanish speaking a plus
• Available to work between the hours of 6:30 a.m. to 7:15 p.m. and Saturdays between 8:30 a.m. to 1:15 p.m.

Responsibilities

• Efficiently and accurately process transactions and records information
• Research and resolve members concerns
• Use active listening skills to develop a rapport with members in order to provide outstanding service
• Ensure that all interactions with members and prospective members are handled professionally and accurately.
• Maintain knowledgeable of credit union products and services

Skills

Customer service

Active listening

Communication

Teamwork

Sales

Spanish speaking

Job description

Description

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People's Choice Awards.

The ideal candidate will have a positive attitude, great member service/sales skills and previous experience in the financial industry.

PAY GRADE

19N

PAY RANGE

$19.07 - $29.59/hour

DEPARTMENT

Branch Operations

Responsibilities Of The Position Include

• Efficiently and accurately process transactions and records information
• Research and resolve members concerns
• Use active listening skills to develop a rapport with members in order to provide outstanding service
• Ensure that all interactions with members and prospective members are handled professionally and accurately.
• Maintain knowledgeable of credit union products and services

Requirements

• A positive, upbeat attitude that affects members and teammates alike
• Ability to meet service levels & response time objectives of phone calls, emails, and other communication methods.
• Previous customer service experience
• Desire to provide outstanding member service
• Ability to respond and assist customers with inquiries and/or problem resolution
• Ability to work effectively as a team member
• Strong communication and active listening skills
• Dependable (arrive to work on time as scheduled)
• Spanish speaking a plus
• Available to work between the hours of 6:30 a.m. to 7:15 p.m. and Saturdays between 8:30 a.m. to 1:15 p.m.