Financial Services Rep: Grow with a Top Workplace

WAC-MO World Acceptance Corporation of Missouri; Clinton (MO); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability insurance

Mental health support

401(k) match

Paid holidays and vacation

Volunteer time

Work-life balance

Job summary

World Finance is seeking a Financial Services Representative to guide customers on their financial journey. As the face of World Finance, you will empathize, empower, and engage with customers while driving loan sales, collections outreach, tax preparation support, and responsive account assistance in a fast-paced, in-person environment.

We offer compensation of $17–$20 per hour based on experience, plus performance-based bonuses.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, tax services, and new business generation; thrive in a high-volume, phone-intensive environment
• Manage delinquent accounts by securing payments and setting payment arrangements
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
• Process payments, account updates, tax-related documentation, and document all activity in company systems
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
• Handle and balance cash, and complete required bank runs to deliver deposits
• Follow company policies, procedures, and regulatory requirements
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Skills

Sales experience

Customer service

Phone skills

Communication skills

Problem-solving

Organizational skills

Education

High school diploma

Job description

World Finance is seeking a Financial Services Representative to guide customers on their financial journey. As the face of World Finance, you will empathize, empower, and engage with customers while driving loan sales, collections outreach, tax preparation support, and responsive account assistance in a fast-paced, in-person environment.

We offer compensation of $17–$20 per hour based on experience, plus performance-based bonuses.