Financial Services Pro — Growth, Bonuses & Benefits

World Finance; Johnson City (TN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonuses

Comprehensive benefits

401(k) match

Paid holidays and vacation

Volunteer time

Promote-from-within culture

Job summary

World Finance in Johnson City, Tennessee is hiring a Full-time Financial Services Representative to drive loan sales, take applications, and support tax services in person and over the phone.

This role requires a high school diploma, valid driver’s license, and a proactive approach to collections and customer service; you will work in a fast-paced, supportive branch focused on growth, training, and community outreach.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and current insurance.
• Must be able to independently perform all required bank runs, including transporting deposits.
• Ability to obtain required insurance licensing.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.

Skills

Sales experience

Customer service

Collections

Account management

Education

High school diploma

Tools

Basic computer skills

Job description

World Finance in Johnson City, Tennessee is hiring a Full-time Financial Services Representative to drive loan sales, take applications, and support tax services in person and over the phone.

This role requires a high school diploma, valid driver’s license, and a proactive approach to collections and customer service; you will work in a fast-paced, supportive branch focused on growth, training, and community outreach.