Financial Services Operations & Client Service Associate

Scherer Financial Advisory Services; Texas; On-site; USD 55,000 - 74,000; Full time

Job summary

Scherer Financial Advisory Services in the Dallas/Plano area seeks an Operations & Client Service Associate who embraces both client care and meticulous operational work. You will balance building relationships with handling the day-to-day tasks that keep a financial practice running smoothly, with a strong emphasis on accuracy and discretion.

The role requires proactive organization, clear written and verbal communication, and collaboration within a small team.

Qualifications

• Exceptional attention to detail with a focus on accuracy.
• Genuine client-first mindset and professional phone presence.
• Strong writing and verbal communication across channels.
• Self-motivated, organized, and proactive in handling tasks.
• Discretion with sensitive financial information is essential.
• Collaborative team player who can lead and support.

Responsibilities

• Build trusted relationships with clients through regular, warm interactions via phone, email, and in person.
• Greet clients and visitors as the first face and voice of the practice.
• Answer questions about balances, transfers, distributions, and account information.
• Coordinate money movements at the advisor's direction.
• Onboard new clients: paperwork, asset transfers, documentation walkthrough.
• Help clients enroll in our digital tools and portals.
• Prepare materials for client reviews and prospect meetings.
• Manage calendar and schedule client meetings; coordinate logistics.

Skills

Attention to detail

Client-first mindset

Strong written and verbal

Self-motivated and organized

Discretion and professionalism

Team player

Education

High school diploma

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

CRM system

Job description

Job Description

Operations & Client Service Associate

Scherer Financial Advisory Services is a well-established RIA in the Dallas/Plano area. We work with pre-retirees, retirees, and high-net-worth households whose financial lives have grown complex enough that real coordination matters.

About half of the work is direct client service — building relationships with the people we serve, helping them navigate everyday account questions, and being the steady voice on the phone. The other half is operations — the detail-intensive work of keeping a financial advisory practice running cleanly. Both halves carry equal weight, and the person we are looking for genuinely enjoys both.

• You’ll own real work. In a small RIA, every seat matters. You’ll see the whole picture, take real ownership, and your judgment will show up in the client experience.
• We’re built for the long haul. We are not a high-turnover firm. We are looking for someone who wants to grow into the role and stay.

Client service responsibilities

• Build trusted relationships with our clients through regular, warm, professional interactions — by phone, by email, and in person when they visit the office.
• Greet clients and visitors when they come in. You are the first face and the first voice of the practice.
• Answer client questions about account balances, transfers, distributions, and general account information.
• Coordinate money movement transactions (cash raises, distributions, transfers) at the direction of the advisor.
• Onboard new clients — preparing account paperwork, coordinating asset transfers from prior custodians, and walking clients through the documentation.
• Help clients enroll in and use our digital tools (custodian portal, e-signature, secure document sharing).
• Prepare materials for client review meetings and prospect presentations — agendas, performance reports, planning documents.
• Manage the calendar, schedule client meetings, and coordinate logistics so the advisor team can focus on the client conversation.

Operations & administrative responsibilities

• Maintain the CRM with accurate, current, and detailed information.
• Process daily account activity, account openings and closings, and miscellaneous account maintenance through our custodian (Raymond James).
• Support the Chief Compliance Officer with annual compliance updates, SEC compliance calendar maintenance, and SEC/FINRA license renewals.
• Prepare and process quarterly client billing.
• Manage office operations — supplies, equipment, mail, shipping, kitchenette, vendor relationships, and facility coordination.
• Coordinate with IT support as needed for equipment and software needs.

What we're looking for

• Exceptional attention to detail. In our work, small errors create real consequences. We are looking for someone who naturally double-checks their work, catches the inconsistencies others miss, and takes pride in getting it right the first time.
• A genuine client-first personality. Warm, calm, professional. Comfortable on the phone. Comfortable in person.
• Strong writing and verbal communication. You’ll be drafting emails to clients, writing notes in the CRM, and speaking with people who expect a polished, articulate experience.
• Self-motivated and organized. Must have a proactive mindset. You need to identify what needs to be done, prioritize it, and move it forward.
• Discreet and professional. You’ll have access to sensitive financial information, personal histories, and family dynamics. Discretion is non-negotiable.
• A team player. The right person collaborates easily and is comfortable both leading their own work and supporting someone else's.

Education, experience & skills

• High school diploma required; college degree preferred.
• Two or more years of financial services experience strongly preferred (RIA, wirehouse, broker-dealer, or trust company).
• Working knowledge of financial services products — equities, bonds, mutual funds, annuities, managed accounts — is a significant plus.
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
• Experience with a CRM system.
• Goal-oriented, self-motivated, and results-driven.

Compensation

Competitive, commensurate with experience.