Financial Services Officer

First Commerce Credit Union; Thomasville (NC); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision

401(k) with company match

Generous PTO and holidays

Employee assistance programs

Professional development

Advancement opportunities

Supportive team environment

Job summary

First Commerce Credit Union in Thomasville, NC seeks a Financial Services Officer to build lifelong member relationships and guide customers toward smarter financial decisions. You will originate consumer loans, respond to member needs, and promote FCCU solutions with expert guidance.

In this role, you’ll interview applicants, explain options, approve or deny loans within guidelines, balance transactions, and support loan servicing.

Qualifications

• Knowledge of credit union deposit and loan products (including mortgages).
• Strong communication and interpersonal skills
• Consistently positive, courteous member service
• Flexible Monday-Friday schedule
• New account experience with cross-selling or 1+ year of loan origination may substitute

Responsibilities

• Originate consumer loans and respond to member needs with proactive guidance.
• Interview loan applicants, explain options and terms, and approve/deny loans within guidelines.
• Ensure file completeness and accuracy; balance transactions and support loan servicing.
• Promote self-service tools and help members navigate their financial journey.
• Build relationships inside and outside the financial center to grow the book of business.

Skills

Knowledge of credit union deposit and

Education

High school diploma or equivalent

Job description

This role is more than opening accounts or processing loans; it's your opportunity to help fulfill our vision of Empowering Generations, Transforming Communities. You'll deliver Remarkable Member Service, build meaningful relationships, and become a trusted financial partner who can identify needs and confidently guide members toward smarter financial decisions.

As a Financial Services Officer, you'll create lifelong relationships with members and potential members, helping them navigate consumer lending, everyday banking, and the full range of FCCU solutions. You'll originate consumer loans, respond to spoken and unspoken member needs, and continually strengthen their financial path through proactive recommendations and expert guidance.

You'll drive success through service - delivering an exceptional experience, hitting sales and referral goals, and growing your book of business by building relationships both inside and outside the financial center. Your productivity, attention to detail, and ability to adapt will directly support your growth and the center's success. You'll expand your financial knowledge, your sales confidence, and your ability to serve members at a higher level.

You'll interview loan applicants, explain options and terms, approve or deny loans within guidelines, and ensure every file is complete and accurate. You'll support loan servicing functions, balance transactions, promote self-service tools, and help members navigate every part of their financial journey with confidence and clarity. Through it all, you'll uphold our vision, mission, values, and service standards - showing up with professionalism, integrity, and a genuine desire to help.

Requirements

• Knowledge of credit union deposit and loan products (including mortgages)
• Strong communication and interpersonal skills
• Consistently positive, courteous member service
• Flexible Monday-Friday schedule

Education & Experience

• High school diploma or equivalent
• 1+ year of loan servicing, processing, collections, or Financial Services Rep I experience
• New account experience with cross-selling or 1+ year of loan origination may substitute

Why First Commerce?

We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence. At First Commerce, you're not just joining a company - you're joining a cause.

What's in It for You?

We believe in taking care of our team just like we take care of our members. Here's what you can expect:

• Competitive compensation aligned with performance
• Health, dental, and vision insurance to keep you and your family covered
• 401(k) with company match to help you build your future
• Generous PTO and paid holidays so you can recharge and enjoy life
• Employee assistance programs for life's unexpected moments
• Ongoing professional development to keep you sharp
• Clear advancement opportunities within a growing organization
• A supportive team environment where your voice matters