Financial Services Member Support Specialist

PenFed Credit Union; San Antonio (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) match

Paid time off

Education assistance

Job summary

PenFed in San Antonio, TX is hiring a Customer Service Representative to work onsite at our Service Center. You will answer incoming calls, provide basic account information, process transactions, and deliver best-in-class member service.

This fast-paced call center role includes completing the training program, meeting performance metrics, and educating members on PenFed products to support their financial goals.

Qualifications

• Associate's degree or 1 year of college-level education or equivalent experience.
• At least 1 year of customer service experience in a call center, service-oriented environment, or financial setting preferred.
• Excellent verbal and written communication skills.
• Strong time management and ability to work in a fast-paced environment.

Responsibilities

• Answer inbound member calls and accurately complete transactions for PenFed deposit, credit cards, and loan products.
• Provide a Best-in-Class member experience in all interactions.
• Answer inquiries via chat and outbound calls.
• Research, resolve, and de-escalate member questions or issues.

Skills

Customer service

Communication skills

Time management

Fast-paced environment

multitasking

Education

Associate's degree or 1 year of college

Tools

Windows-based software

Internet applications

E-mail

Web browsers

Job description

PenFed in San Antonio, TX is hiring a Customer Service Representative to work onsite at our Service Center. You will answer incoming calls, provide basic account information, process transactions, and deliver best-in-class member service.

This fast-paced call center role includes completing the training program, meeting performance metrics, and educating members on PenFed products to support their financial goals.