Client Experience & Service Specialist

Cetera Financial Group; Hartford (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

Cetera Financial Group is seeking a client-service oriented professional to support registered representatives. You will prepare client illustrations, reports, and paperwork, engaging clients via phone, virtual visits, and in person while ensuring FINRA compliance.

You will maintain calendars, client notes, and CRM data, organize events, and leverage e-sign tools to keep paperwork current and accurate. A high school diploma and some college are preferred.

Qualifications

• Strong client-service orientation and responsiveness.
• Ability to manage multiple tasks and meet deadlines.
• Proficient with standard office software and CRM tools.

Responsibilities

• Serve as liaison between registered representatives and clients per FINRA guidelines.
• Prepare client illustrations, graphs, reports for presentations.
• Complete client paperwork and follow up tasks to support reps.
• Engage with clients by phone, virtual visits, and in person to maintain service levels.
• Schedule client financial review visits and prepare follow-up meetings.
• Organize client events and manage follow-up tasks.
• Maintain compliant filing, advisor calendar, and notes synced with AdviceWorks/SmartWorks/Redtail.
• Leverage e-sign and use Portfolio Access for timely paperwork.

Skills

Client service

Verbal communication

Organization

Deadline-driven

Tech-savvy

Education

High School diploma or equivalent

Some college preferred

Tools

Microsoft Office Suite

Redtail CRM

AdviceWorks/SmartWorks

Portfolio Access

Job description

Cetera Financial Group is seeking a client-service oriented professional to support registered representatives. You will prepare client illustrations, reports, and paperwork, engaging clients via phone, virtual visits, and in person while ensuring FINRA compliance.

You will maintain calendars, client notes, and CRM data, organize events, and leverage e-sign tools to keep paperwork current and accurate. A high school diploma and some college are preferred.