Financial Services Associate I — Client Solutions

Bank of America; South Dakota; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Industry-leading benefits

Predictable pay

Base salary

Job summary

Bank of America is seeking a customer service professional to educate clients about financial products and services, resolve complex inquiries, and refer clients to specialists across the bank when deeper conversations are needed. You will deliver exceptional service, triage requests, and apply knowledge of banking solutions to help clients meet their financial goals in a timely, compliant manner.

This in‑office role offers stable hours, competitive pay, and opportunities to grow within a

Qualifications

• Delivers solutions and experiences that improve clients' financial lives.
• Applies learnings and adapts new information to identify appropriate client solutions.
• Builds strong client relationships through effective communication and collaboration.

Responsibilities

• Delivers exceptional customer service by resolving escalated and complex inquiries and requests pertaining to accounts with care and in a timely manner.
• Triages client requests and makes referrals to appropriate internal specialists.
• Applies knowledge of financial products, financial planning, and banking services to educate clients on value-added opportunities.

Skills

Active Listening

Attention to Detail

Critical Thinking

Customer and Client Focus

Oral Communications

Account Management

Client Experience

Written Communications

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Job description

Bank of America is seeking a customer service professional to educate clients about financial products and services, resolve complex inquiries, and refer clients to specialists across the bank when deeper conversations are needed. You will deliver exceptional service, triage requests, and apply knowledge of banking solutions to help clients meet their financial goals in a timely, compliant manner.

This in‑office role offers stable hours, competitive pay, and opportunities to grow within a