Financial Service Representative

Commonwealth Credit Union; Frankfort (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Commonwealth Credit Union is seeking a Financial Service Representative to deliver exceptional member experiences across channels, handle complex transactions, manage accounts, and assist with loan applications.

This non-NMLS role emphasizes product knowledge, compliance, and sales growth, including Saturday hours; a High School diploma or GED and at least two years of related experience are required.

Qualifications

• Requires High School diploma or GED or better.
• Two years of related experience.
• Saturday hours required.

Responsibilities

• Maintaining strong product and industry knowledge to ensure exceptional member service.
• Communicating with members via phone and in person to address concerns.
• Delivering customized financial solutions through credit analysis and product knowledge.
• Driving sales growth by participating in development initiatives and meeting performance benchmarks.
• Ensuring compliance with security protocols and regulatory requirements.

Skills

Problem Solving

Communication

Analytical

Education

High School or GED

Job description

Our goal is to be an Employer of Choice, and it takes all of us to achieve this. That’s why all Commonwealth Credit Union Team Members are expected to live our Team 1 culture in all facets of their position. Our team is committed to ‘bettering lives through our passion to serve’ and this includes everyone - from our team members to the people in the communities we serve. We do this best when we appreciate each other for our differences, foster connections, and ensure an inclusive environment where everyone can thrive and be successful.

Our Financial Service Representatives play a crucial role in delivering extraordinary experiences to members -- both current and prospective -- across all communication and service channels, ensuring prompt and accurate responses while fostering strong, positive relationships.

This position requires a high level of expertise in executing complex financial transactions, managing member accounts, and processing loan applications with precision and compliance.

The Financial Service Representative is also responsible for leveraging advanced product knowledge to provide tailored financial solutions, consistently exceeding quality assurance benchmarks, and upholding the highest standards of service excellence.

As a non-NMLS registered position, the Financial Service Representative does not provide detailed information on Home Equity Lines of Credit or Mortgage Loans but is expected to contribute significantly to overall branch success and member satisfaction.

The duties of a Financial Service Representative include, but are not limited to:

• Maintaining strong product and industry knowledge, consistently achieving high scores on knowledge assessments to ensure exceptional member service.
• Consistently following service protocols, actively listening to member concerns, and using available credit union tools to efficiently serve members on phone calls and in person.
• Actively engaging with members to determine financial needs and delivering customized solutions through credit analysis and expert product knowledge.
• Driving sales growth by participating in advanced development initiatives, maintaining licensure for specialized services, and exceeding performance benchmarks in loans, memberships, and account openings.
• Building partnerships, representing the organization in the community, and staying current on consumer credit trends to support branch and organizational success.
• Maintaining a thorough understanding of organizational security protocols, including physical security, confidentiality, and compliance with regulations.

SATURDAY HOURS ARE REQUIRED.

Qualifications

Skills

Preferred

Intermediate

Problem Solving Intermediate

Intermediate

Communication Intermediate

Analytical Intermediate

Education

Required

High School or GED or better.

Experience

Required

2 years: Related experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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