Financial Service Rep: Growth, Training & Benefits

Heights Finance Corporation; Corbin (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

Vision

401(K) program with company match

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Employee Assistance Program

Emergency Relief Fund

Attain4All

Job summary

Heights Finance Corporation in Corbin, KY is seeking a Financial Service Representative to deliver exceptional customer service, guide customers through loan processes, and promote financial solutions. You will build lasting relationships, grow with the company, and be rewarded for success in a dynamic, customer‑driven environment.

The role emphasizes a customer-focused mindset, a sales orientation, and strong communication skills, with opportunities for training, growth, and a comprehensive

Qualifications

• Customer-focused with a passion for helping customers.
• Sales-minded, comfortable promoting products and services.
• Excellent verbal and written communication; quick rapport-building.
• Strong problem-solving skills and creative solutions for customer issues.

Responsibilities

• Deliver exceptional service to new and existing customers through loan processes.
• Use consultative sales techniques to educate customers on products and identify upsell opportunities.
• Engage customers via inbound calls and proactive outbound calls to attract new business.
• Support delinquency management by collaborating with customers on past-due accounts.
• Participate in hands-on training with one-on-one mentoring to grow skills and confidence.
• Ensure compliance with regulatory guidelines and company policies to protect customer information.

Skills

Customer service

Sales

Communication

Problem solving

Adaptability

Team player

High school diploma

Industry experience

Education

High School diploma or equivalent

Job description

Heights Finance Corporation in Corbin, KY is seeking a Financial Service Representative to deliver exceptional customer service, guide customers through loan processes, and promote financial solutions. You will build lasting relationships, grow with the company, and be rewarded for success in a dynamic, customer‑driven environment.

The role emphasizes a customer-focused mindset, a sales orientation, and strong communication skills, with opportunities for training, growth, and a comprehensive