Financial Service Professional - Summit

LPL Financial LLC; Tempe (AZ); Vor Ort; USD 39.000 - 63.000; Vollzeit

Benefits dieser Stelle

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Zusammenfassung

LPL Financial LLC in Tempe, AZ is seeking a Financial Service Professional to support top advisors within our Premium Support Pod. You will handle complex inquiries, own resolutions, and collaborate with internal teams to improve advisor experience.

The role requires SIE within 90 days, solid MS Office skills, and 3+ years in customer service. Prior LPL experience and Beta testing are a plus, with a competitive hourly pay and benefits package.

Qualifikationen

• Trained in New Accounts, Direct Business, Account Transfers, and Move Money.
• SIE required within 90 days.
• MS Office skills; Beta experience preferred.
• Customer focus, verbal and written communication skills, work ethic, and organized.
• 3+ years of previous customer service experience.
• 1+ year of LPL experience in the Service Center, S360+ preferred.

Aufgaben

• Support top advisors within the Premium Support Pod model.
• Research complex situations and define actions to resolve inquiries.
• Complete operational tasks including data input and escalation handling.
• Communicate with internal departments to improve processes.
• Monitor email and respond in a timely manner; assist with team projects.
• Identify process improvements to drive efficiency and change.

Kenntnisse

Customer service

Verbal communication

Written communication

Team collaboration

Organized

Ausbildung

SIE license within 90 days

MS Office

Tools

MS Office

Beta experience

Jobbeschreibung

Where Ambition Meets InnovationBuild a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.Job Overview:As the leader in delivering an elite and differentiated service experience, the Financial Service Professional will be responsible for supporting our top advisors (Summit Qualifiers) within our Premium Support Pod model. The Premium Support Pod brings together service, case management, supervision, relationship management and marketing regulatory review functions into one dedicated team.This personalized approach is an integral factor in building an effective relationship with our top advisors by taking a consultative approach in solving complex scenarios: taking ownership, partnering effectively with internal partners and being empowered to deliver solutions.Responsibilities:Research complex situations, set customer expectations, and define the actions necessary to resolve the situationAssume ownership of the inquiry and see it through to a timely resolutionComplete operational tasks including data inputCommunicate with internal departments to improve processes and timely processingActively participate in customer service training and other training to remain current with operational policies and proceduresCommunicate operational and financial industry policies and procedures. Work to accommodate resolution outside of normal procedures when necessaryMonitor and respond to email correspondence in a timely mannerWork in a team environment assisting team members with questions & handling escalated itemsAssist with projects to improve the advisor experience and overall efficiencyResearch the key performance metrics of our advisors, including NIGO reporting, to enhance efficiency and identify critical insights for process improvementsUtilize management for guidance when dealing with an escalation in order to work through and resolve the escalation while keeping ownership. Assist in the resolution of escalated issuesIdentify process/procedure enhancements that drive the business forward and promote changeAssists and/or conducts team huddlesWhat are we looking for?We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.Requirements:Trained in New Accounts, Direct Business, Account Transfers, and Move MoneySIE required within 90 daysMS Office skills, Beta experience preferredCustomer focus, verbal and written communication skills, work ethic, and organized3+ years of previous customer service experience1+ year of LPL experience in the Service Center, S360+ preferredPay Range:$27.48-$45.81/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!Company Overview:LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.For further information about LPL, please visit www.lpl.com.Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.Information on Interviews:LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].EAC 5.19.26