Financial Service Professional

LPL Financial LLC; Waltham (MA); Hybrid; USD 53,040 - 88,379; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Job summary

LPL Financial is seeking a Financial Service Professional to support its advisors and staff by handling phone and email inquiries. The role focuses on delivering exceptional client service and maintaining accurate case documentation, while contributing to process improvements and team initiatives.

Ideal candidates have a Bachelor’s degree and at least 1 year of client-facing experience, with strong empathy, communication, and organizational skills.

Qualifications

• Bachelor’s degree from an accredited institution or equivalent education and experience.
• 1+ years in a client-facing, service-oriented role, ideally in a team-based environment.
• Strong customer service mindset with ability to navigate multiple systems.

Responsibilities

• Provide support to LPL’s advisors and their staff via phone and email.
• Handle inquiries from simple account balances to complex financial transactions.
• Manage cases with documentation and email correspondence.
• Participate in training and stay updated with policies and procedures.
• Communicate policies to advisors and support staff and escalate as needed.
• Assist with team huddles, reporting, and service improvement initiatives.

Skills

Empathy

Problem solving

Initiative

Ownership

Attention to detail

Computer proficiency

Curiosity

Customer focus

Communication

Work ethic

Organization

Relationship management

Education

Bachelor's degree or equivalent

Job description

Where Ambition Meets InnovationBuild a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.Job OverviewAs a Financial Service Professional you will be providing support to LPL’s advisors and their support staff through phone and email inquiries. These inquires can range from something as simple as an account balance inquiry to helping resolve unique financial transactions. Our main priority is to create a reliable support system for our Advisors and support staff so they can easily navigate LPL on behalf of their client’s and ultimately continue to grow and strengthen their practice. As a frontline representative, the Service Support Professional will have a direct impact on the day-to-day service experience that is provided to our clients.If you have an entrepreneurial spirit, passion for service excellence, and a desire to excel, this will be a rewarding career for you.Responsibilities:Research standard and complex issues, set customer expectations, and define the actions necessary to resolve the situationComplete operational tasks including case management, documentation and email correspondenceActively participate in training and remain current with operational policies and proceduresCommunicate operational and financial industry policies and procedures to advisors and support staff. Accommodate resolution outside of normal procedures when necessary.Utilize Service Empowerments to resolve advisor inquiriesFollow escalations procedures and utilize the Linsco Service Delivery Consultant and/or management while maintaining case ownershipIdentify process/procedure enhancements that drive the business forward by promoting a client-centric focus and present the process improvement ideas to management and the Service Delivery ConsultantAssist and/or conduct team huddles and service team reportingAssist with projects to improve the advisor experience and overall team efficiencyWhat are we looking for?We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.RequirementsBachelor’s degree from an accredited institution or equivalent education and experience1+ years in a client-facing, service-oriented role, ideally in a team-based environmentCore SkillsEmpathy and a passion for helping people, strong problem-solving abilities with an initiative-taking attitude and high sense of ownershipAttention to detail, proficiency in using computers and customer service software, with the ability to navigate multiple systems simultaneouslyCuriosity coupled with a desire for continuous learning.Customer focusCommunication skillsWork ethicOrganizedTrack record in relationship management and customer satisfactionAbility to work with all levels of clients, management and employeesPreferencesUpskilling on: Tax, Cost Basis, Margins and AdvisorySIE obtained and/or 2+ years in the Service CenterLocations:Waltham, MAThe role is based in the office locations mentioned in the job description and follows our hybrid working model. Your schedule will depend on the business needs and requirements of your assigned team.Pay Range:$25.50-$42.49/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!Company Overview:LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.For further information about LPL, please visit www.lpl.com.Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.Information on Interviews:LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].EAC 5.19.26