Analyst,. Tech Support Rep.

LPL Financial LLC; Fort Mill (SC); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial is seeking an Analyst, Tech Support in Fort Mill, SC to provide first and second-level support for a range of financial applications, hardware, and network services. You will diagnose, troubleshoot, and document issues, escalate when needed, and contribute to knowledge base updates to improve self-service.

The role emphasizes strong communication, problem-solving, and collaboration with IT teams to deliver high-quality client experiences in a fast-paced environment.

Qualifications

• 2+ years of experience in a technical support role, preferably in financial services.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities; able to explain technical concepts to non-technical users.
• Ability to work independently and in a fast-paced team environment.
• Familiarity with remote support tools and technologies.

Responsibilities

• Provide first and second-level technical support for all applications, hardware, and network infrastructure.
• Diagnose, troubleshoot, and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
• Escalate complex issues to senior staff and document troubleshooting steps in the ticketing system.
• Create and update knowledge base articles to improve self-service options.
• Participate in testing and deployment of new software and hardware solutions.
• Adhere to IT security policies to protect data confidentiality and integrity.
• Collaborate with IT teams to address recurring problems and communicate status to users.

Skills

Problem solving

Communication

Independent work

Team collaboration

Customer service

Education

Associate's degree in IT/CS

Tools

Windows 11

Outlook

Word

Excel

Teams

PowerPoint

Dynamics

ServiceNow

Jira

Job description

Where Ambition Meets InnovationBuild a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.Job Overview:The Analyst, Tech Support provides advanced technical support to LPL Financial Advisors and their clients on complex situations that have been escalated from the Frontline team. To assist with "Next-Level" troubleshooting of our proprietary financial technology software, as well as a multitude of other financial applications and platforms, including internet browsers, mobile applications, email, and affiliate technology.Responsibilities:Provide first and second-level technical support for all LPL Financial applications, hardware, and network infrastructure via phone, email, and chat.Diagnose, troubleshoot, and resolve technical issues related to desktops, laptops, mobile devices, printers, and other peripherals.Escalate complex or unresolved issues to appropriate senior technical staff or other IT teams.Document all support interactions, including problem descriptions, troubleshooting steps, and resolutions, in the ticketing system.Create and update knowledge base articles to improve self-service options and streamline support processes.Participate in testing and deployment of new software and hardware solutions.Adhere to IT security policies and procedures, ensuring data confidentiality and integrity.Collaborate with other IT teams to identify and implement solutions for recurring technical problems.Provide clear and concise communication to users regarding issue status and resolution.What are we looking for?We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.Requirements:2+ years of experience in a technical support role, preferably in a financial services environment.Core CompetenciesSubject Matter Expert level of experience with supported products and services offeredFamiliarity with remote support tools and technologies.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.Ability to work independently and as part of a team in a fast-paced environment.Customer service-oriented mindset with a commitment to providing high-quality support.Preferences:Knowledge and experience with LPL supported products (Clientworks, Account View, etc.)Strong knowledge of Windows operating systems (Windows 11).Proficiency in Microsoft Office Suite (Outlook, Word, Excel [pivot tables], Teams, PowerPoint).Experience with ticketing systems (e.g., Dynamics, ServiceNow, Jira).Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.CompTIA A+ or other relevant IT certifications are a plus..Pay Range:$27.14-$45.21/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!Company Overview:LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.For further information about LPL, please visit www.lpl.com.Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.Information on Interviews:LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].EAC 5.19.26