Financial Operations Associate

West Texas Investments; Lubbock (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible time-off

Regular schedule: Mon–Thu 9:00–4:00, F

Continuing education opportunities

All market holidays off

Close-knit, supportive team

Job summary

West Texas Investments is seeking a detail‑oriented associate to support financial advisors and clients in daily operations. You will help with paperwork, client communications, and event planning while maintaining CRM data accuracy and client profiles.

This role requires independent work, reliability, and a willingness to pursue securities licenses if needed. A team‑oriented, client‑focus culture supports growth and professional development.

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience.
• 2+ years of experience in financial services, wealth management, brokerage operations, or related field.
• Willingness to obtain required securities licenses (Series 6, 7, 63, 65) if not licensed.

Responsibilities

• Prepare, process, and track client paperwork
• Process trades (if licensed)
• Process money movement and check requests
• Contact clients for appointments and follow-up items
• Manage and maintain CRM (Wealthbox)
• Maintain client profiles in account system (Clientworks)
• Plan and carry out client engagements and events
• Act as a liaison between firm and home office compliance
• Answer phones, take messages, and direct calls as necessary
• Welcome and assist clients in the office
• Provide ongoing support for advisors and clients as needed
• Research and stay current on regulatory changes and requirements

Skills

CRM systems

Client communication

Attention to detail

Team collaboration

Time management

Education

Bachelor’s degree or equivalent experience

Tools

Wealthbox

ClientWorks

Microsoft Office

Job description

West Texas Investments is an independent, locally owned and operated financial services firm. Our investment philosophy is to help clients build, manage, and protect their wealth. With the introduction of apps, AI, and robo-advisors, the ever-changing world of finances has become increasingly complex for investors.We find that most people value human connection and interaction. With our experience and expertise, we can help make sense of our clients' financial situations and provide personalized guidance to help them achieve their goals. We would love for you to join our team and help us grow while continuing to provide efficient, personalized service to our clients!

Job Summary:

West Texas Investments is growing, and we’re looking for a key team member to help us take our business to the next level.We are seeking someone who will invest in our mission, help us expand, and be part of a company that values long-term success.

This associate will work closely with both financial advisors and clients and will aid in office efficiency, productivity, and growth. This position will be an integral part of the firm's day-to-day operations.

We're looking for a proactive, detail-oriented professional who enjoys creating efficient processes, solving problems, and providing exceptional service to both clients and advisors. The ideal candidate must be able to work independently, take ownership of their responsibilities, and be eager to grow with a close-knit team.

Responsibilities:

• Prepare, process, and track client paperwork
• Process trades (if licensed)
• Process money movement and check requests
• Contact clients for appointments, follow-up items, etc.
• Manage and maintain CRM (Wealthbox)
• Maintain client profiles in account system (Clientworks)
• Plan and carry out client engagements and events
• Act as a liaison between firm and home office compliance
• Answer phones, take messages, and direct calls as necessary
• Welcome and assist clients in the office
• Provide ongoing support for advisors and clients as needed
• Research and stay current on regulatory changes and requirements
• Identify opportunities to improve workflows, efficiency, and the overall client experience
• Support special projects as needed

Required:

• Bachelor’s degree in a related field or equivalent relevant professional experience
• 2+ years of experience in financial services, wealth management, brokerage operations, or a related field
• Willingness to obtain required securities licenses (e.g. Series 6, 7, 63, 65), if not already licensed
• Experience with financial planning software and CRM Systems; familiarity with RightCapital, ClientWorks, and/or Wealthbox is preferred
• Working knowledge of Microsoft Word, Excel, etc.
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills
• Strong problem-solving skills
• Ability to handle confidential client and financial information with discretion
• Ability to manage multiple tasks and deadlines for multiple advisors
• Ability to work both independently and with team members

Preferred:

• Experience at a financial planning/wealth management firm

What we offer:

• Flexible time-off structure
• Schedule: Monday – Thursday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 3:00 p.m.
• Continuing education opportunities
• All market holidays off (10 per year)
• A close-knit, supportive team
• Competitive salary based on experience and qualifications
• Opportunity for career growth with ongoing support for professional development