Financial Customer Associate: Entry-Level Training

Fidelity; Albuquerque (NM); On-site; USD 35,000 - 45,000; Full time

Job summary

Fidelity is seeking Entry Level Customer Service Representatives (Financial Customer Associates) in Albuquerque. In this full-time role, you will assist customers with their 401(k) inquiries and provide outstanding service to help them achieve their financial goals.

Your position will involve extensive training, developing skills in a supportive environment. Ideal candidates should have strong communication skills and a high school diploma. The role offers a great opportunity for career advancement.

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or GED required.

Responsibilities

• Assist customers with their financial needs through effective communication.
• Handle a variety of situations and conversations driving toward a resolution.
• Provide outstanding customer service via voice or digital channels.

Skills

Effective communication

Listening skills

Professionalism

Empathy

Adaptability

Flexibility

Technology troubleshooting

Customer service experience

Education

High school diploma or GED

Job description

Fidelity is seeking Entry Level Customer Service Representatives (Financial Customer Associates) in Albuquerque. In this full-time role, you will assist customers with their 401(k) inquiries and provide outstanding service to help them achieve their financial goals.

Your position will involve extensive training, developing skills in a supportive environment. Ideal candidates should have strong communication skills and a high school diploma. The role offers a great opportunity for career advancement.