Entry Level Customer Service - Albuquerque

Fidelity; Albuquerque (NM); On-site; USD 35,000 - 45,000; Full time

Job summary

Fidelity is seeking Entry Level Customer Service Representatives (Financial Customer Associates) in Albuquerque. In this full-time role, you will assist customers with their 401(k) inquiries and provide outstanding service to help them achieve their financial goals.

Your position will involve extensive training, developing skills in a supportive environment. Ideal candidates should have strong communication skills and a high school diploma. The role offers a great opportunity for career advancement.

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or GED required.

Responsibilities

• Assist customers with their financial needs through effective communication.
• Handle a variety of situations and conversations driving toward a resolution.
• Provide outstanding customer service via voice or digital channels.

Skills

Effective communication

Listening skills

Professionalism

Empathy

Adaptability

Flexibility

Technology troubleshooting

Customer service experience

Education

High school diploma or GED

Job description

Job Description:

Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site.

In this full‑time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You’ll assist with a broad range of needs including answering questions about their 401(k) account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

What to expect

As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.

• Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401(k) plans.
• In the subsequent months, you’ll continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well‑being support, and career coaching.
• Rewards & recognition: Your achievements will be celebrated as you progress through the program.
• This is a full‑time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability.

The skills you bring

• Ability to establish rapport and relationships through effective communication
• Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
• Adaptability and flexibility to succeed in various work environments.
• Proficiency in navigating and troubleshooting basic technology issues or systems.
• Handle a variety of situations and conversations driving toward a resolution suitable for all.
• Self‑motivated teammate with strong social skills who brings energy and passion to the team.
• Minimum 1 year of customer service experience.
• High school diploma or GED required.

The value you deliver

• A passion for helping people.
• Desire for continuous learning, applying new concepts, and using training and experience to assist with decision‑making.
• Provide outstanding customer service and communication via voice or digital channels.

Note

Fidelity is not providing immigration sponsorship for this position.

Shifts and hours

Monday – Friday. Training hours are 7:30 am – 4:00 pm MST, and post training must be able to work an 8‑hour shift between the hours of 7:00 am – 10:00 pm MST.

Equal opportunity employer

Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

If you would like to request an accommodation, please contact us at [e-mail].