Financial Counselor Supervisor

Lake Behavioral Hospital; Waukegan (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

401(k) + matching

Health insurance

Vision insurance

Dental insurance

Long-term disability insurance (100%)

Paid time off

Paid holidays

On-site cafeteria + discounted meals

Employee engagement events

Employee assistance program

Employee recognition program

Free parking

Job summary

Lake Behavioral Hospital in Waukegan, IL is seeking a Financial Counselor Supervisor for a full-time day shift. The role involves verifying insurance benefits, coordinating with insurers and patients on collections, and overseeing self-pay balances for inpatient and outpatient services.

The position includes staff training, daily task reporting, and supervision within a freestanding psychiatric hospital. Monthly bonus opportunities accompany the role, with a competitive hourly compensation of

Qualifications

• Education: High School Graduate required; college degree preferred.
• Experience: Minimum of 2 years in admission processes and collections; 1 year supervisory/management experience preferred.
• Knowledge: Proficiency with managed care contracts, insurance verification, and regulatory requirements for prompt reimbursement.

Responsibilities

• Confirm insurance benefits and eligibility for admissions.
• Act as liaison between the facility, insurers, and patients to resolve outstanding balances.
• Handle self-pay collections for inpatient and outpatient services.
• Train new hires and supervise staff; daily reporting and tracking of department tasks.

Skills

Managed care

Excel

Customer service

Financial counseling

Education

High School Diploma

College degree preferred

Tools

Med-Host

Job description

Job Details: Job Location: Lake Behavioral Hospital - Waukegan, IL 60085, Position Type: Full Time, Salary Range: $25.00 - $27.00 Hourly, Job Shift: Day, JOIN OUR TEAM AS A FINANCIAL COUNSELOR SUPERVISOR!

About This Role

Monthly Bonus Opportunity!

Hours: Monday – Friday 8am-4:30pm

Your Work Matters How will you make a difference?

As a Financial Counselor Supervisor, you will engage with patients and their families to confirm insurance benefits and eligibility for all admissions. You will serving as the primary liaison between the facility, insurance companies, and patients to address outstanding balances and ensure timely and appropriate collections. In this role, it encompasses self-pay collections for both Inpatient and Outpatient Services, requiring proficiency with managed care contracts, government intermediaries, and up-to-date knowledge of regulatory requirements for prompt and accurate reimbursement. You will be able to training new hires and completing continuing educations with staff direct supervision of staff. You will be daily reporting and tracking of task that belong to the financial counselors department. The position is located for a freestanding psychiatric hospital organization.

Your Experience Matters

Education & Education: High School Graduate (or equivalent) required; college degree preferred.

Experience: Minimum of 2 years’ experience in admission process and collections procedures with (1) year of supervisory/management experience preferred.

Key Expertise

• Working knowledge of managed care; interpretation of insurance coverage plans, co-payments and deductible schedules and payment plans.
• Working knowledge of computers and business software programs (Excel) preferred.

Additional Skill Requirements

• Patient Demographics and Registration: Review and update patient demographic information in Med-Host or similar systems to ensure accurate records and clean claims processing.
• Admissions and Insurance Verification: Ensure pre-admission and admission paperwork is completed accurately and timely, verify insurance coverage and eligibility, obtain required signatures, assign appropriate financial classes, and resolve registration discrepancies.
• Financial Counseling and Payment Arrangements: Conduct financial interviews within 48 hours of admission, determine deposits and patient financial obligations, establish payment plans, and coordinate financial arrangements before or upon discharge.
• Admission Documentation and Account Management: Complete admission folders and benefit verification within required deadlines, maintain accurate in-house account records, document financial and legal issues, and schedule follow-ups.
• Medicaid, Charity Care, and Collections: Assist patients with Medicaid applications, evaluate charity care eligibility and communicate determinations, collect self-pay balances, and monitor payment plans through calls and written correspondence.
• Patient and Department Coordination: Serve as a liaison among patients, families, facility management, case management, Intake, HIM, and the business office to coordinate benefits, resolve issues, and support transitions to PHP, IOP, and other levels of care.
• Department Operations and Financial Reporting: Serve as the primary contact for the BOM and CFO, prioritize workflow, ensure deadlines are met, complete daily cash reports, maintain intake portals, and support efficient department operations.
• Training, Compliance, and Quality Improvement: Register and train staff on portals and Med-Host as needed, follow facility and departmental policies, maintain patient and employee confidentiality, attend required training, and support quality improvement initiatives.

Your Care Matters What we provide for our team:

• 401(k) + matching
• Health insurance
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid holidays
• Cafeteria on site + discounted meals
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What sets us apart:

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer: Benefits are subject to change at the discretion of Lake Behavioral Hospital.

Compensation

This is a full-time role, and the expected compensation range is $25.00 - $27.00 hourly, plus a monthly bonus opportunity.

Get to know us Outstanding Care, Compassionate People, Unparalleled Service

Discover a fulfilling career at Lake Behavioral Hospital (LBH)! We are a 161-bed acute care facility located in Waukegan, IL, and have been providing mental health treatment to the community and the state of Illinois since 2018. We are dedicated to offering services to meet the ever-changing emotional and behavioral healthcare needs of adolescents, adults, and their families. We offer specialized inpatient programs and outpatient services proven to decrease symptoms of mental illness, and we are committed to helping people live healthier lives. Our compassionate and experienced team of psychiatrists, licensed therapists, nurses, and support staff are here to create an atmosphere of health, hope, and healing.

TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.

Individuals Maintaining Positive Attitude and Commitment To Service

Equal Employment Opportunity Statement

At Lake Behavioral Hospital, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.