Financial Counselor (SOM OB GYN Production Unit Billing)

The Johns Hopkins University; Lutherville (MD); Hybrid; USD 22,000 - 36,000; Full time

Job summary

The Johns Hopkins University is seeking a Financial Counselor to coordinate pre-registration and financial clearance for scheduled and non-scheduled patient appointments. This role supports outpatient and inpatient services at the Hybrid/JH Greenspring Station location.

Responsibilities include insurance verification, referrals and authorizations when applicable, and communicating financial information to patients and referring physicians.

Qualifications

• High school diploma or GED required.
• 1-2 years of related medical office, hospital, medical call center or similar customer service environment.
• Certification on host systems to be obtained during 120-day introductory period.
• Final applicant may be required to complete skills assessments.
• Additional education may substitute for required experience per JHU equivalency formula.

Responsibilities

• Serve a liaison between the physician, insurance company and patient to ensure all services are financially cleared prior to the date of service.
• Effectively use budget resources within control.
• Confide with team lead or supervisor prior to decisions based on policies and protocols.
• Read and understand requisitions, referral and insurance forms, patient data and other forms.
• Read and understand insurance screens and departmental protocols.
• Read and understand written product directions and use information in protocols to fulfill duties.

Skills

Customer service

Communication

Team coordination

Education

High school diploma or GED

Tools

Host systems certification

Job description

We are seeking a Financial Counselor who will coordinate pre-registration by completing financial clearance for scheduled and non-scheduled patient appointments. The financial clearance process includes but is not limited to insurance verification, obtaining referrals and authorizations (when applicable), communicating pertinent information to the patient and referring physician that may or may not have a financial impact on requested services in addition to documenting all appropriate systems as for outpatient services rendered.

Specific Duties & Responsibilities

• Serve a liaison between the physician, insurance company and patient to ensure all services are financially cleared prior to the date of service to enable prompt access to appropriate clinical/surgical services. Depending on actual work location, may be assigned to outpatient and/or inpatient caseload.
• Effectively use budget resources within control. Inform supervisor and/or team lead of supply needs.
• Confide with team lead or supervisor prior to making decisions based on established policies, procedures, and protocols.
• Read and understand requisitions, referral and insurance forms, patient related data and other forms.
• Read and understand all screens related to insurance.
• Read and understand departmental protocols.
• Read and understand written product directions.
• Use information in protocols to fulfill duties effectively and responsibly.
• Complete simple reports.
• Perform other duties as required.

Minimum Qualifications

• High school diploma or graduation equivalent.
• 1-2 years of related medical office, hospital, medical call center or similar customer service environment.
• Certification on host systems as appropriate. Certification to be obtained during 120-day introductory period.
• Final applicant for this position may be required to complete skills assessments appropriate to the position description.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Classified Title: Financial Counselor

Job Posting Title (Working Title): Financial Counselor (SOM OB GYN Production Unit Billing)

Role/Level/Range: ATO 40/E/02/OC

Starting Salary Range: $16.10 - $25.90 HRLY ($41,392 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday - Friday 8:30am - 5:00pm

FLSA Status: Non-Exempt

Location: Hybrid/JH at Greenspring Station

Department name: SOM OB GYN Production Unit Billing

Personnel area: School of Medicine